From: jiangx@chc1.com
To: ksmith@emsar.com
Oh okay, yes that should work.
Xinyi Jiang, MHA, RN
she/her/hers
Nurse Manager – Middletown & Enfield
Community Health Center, Inc.
675 Main Street, Middletown, CT 06457
5 N Main Street, Enfield, CT 06082
jiangx@chc1.com <mailto:jiangx@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, March 26, 2026 10:26 AM
To: Jiang, Xinyi <jiangx@chc1.com>
Subject: RE: CHC- Middletown (Medical) CT
From: jiangx@chc1.com
To: ksmith@emsar.com
Hi I don’t remember I scheduled that. Did the request say anything about the instrument specifically?
Xinyi Jiang, MHA, RN
she/her/hers
Nurse Manager – Middletown & Enfield
Community Health Center, Inc.
675 Main Street, Middletown, CT 06457
5 N Main Street, Enfield, CT 06082
jiangx@chc1.com <mailto:jiangx@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, March 26, 2026 9:23 AM
To: J
To: jiangx@chc1.com
CC:
BCC:
Attachment: --none--
Subject: Re: CHC- Middletown (Medical) CT -- EMSAR Inspection -- WO-01349373
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC- Middletown (Medical) CT located at 675 Main St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We
To: jiangx@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC- Middletown (Medical) CT -- EMSAR Inspection -- WO-01349373
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC- Middletown (Medical) CT located at 675 Main St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We recei
Work Order: WO-01349373
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC- Middletown (Medical) CT
Address: 675 Main St, Middletown, CT 06457
Manufacturer:
Model #:
Serial #:
Contact Name: Luis Martinez Rivera Do not use no longer at this site
Contact Phone: 86
Timeline
📞
Case Linked Feb 3, 6:00 AM
Case Number:00564603
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 3, 12:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨35.0 business days
👷
▶
2
Technician Assigned Mar 24, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:48d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Mar 26, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-05-12T14:00:00.000+0000
🚨32.0 business days
📅
Dispatch Scheduled by Kourtney SmithMay 8, 11:20 AM
Scheduled For:2026-05-12T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithMay 9, 7:55 AM
Scheduled For:2026-05-12T16:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Mohamed ShareedMay 12, 12:39 PM
From:Scheduled
To:Tech On Site
Duration in Previous:47d 1h
🚗
Status: Tech Off Site by Mohamed ShareedMay 12, 9:45 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:9h 5m
🔩
7x Parts Added May 12, 10:59 PM
Type:Parts, Labor, Travel
Status:Open
Qty:3, 4, 0.75, 5.5, 2.25, 9, 90
🔧
Status: Tech On Site by Mohamed ShareedMay 13, 9:16 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:11h 31m
⏱️
▶
2
5x Labor Added May 13, 8:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 54m, 0m
📄
Status: Ready to Bill by Diane PattonMay 14, 5:44 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:21h 33m, 0m
⏳2.8 business days
🧾
Invoice Created May 18, 8:11 AM
Invoice Number:SM-261982
Bottlenecks
Ready for Scheduling
Duration: 34.8 business days (threshold: 1.0 business days)
Exceeded by 33.8 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)