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WO-01349374 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM Cave Creek - (AZ46-C03912) — 29662 N Tatum BLVD, Cave Creek AZ, 85331

Feb 3, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
Active: 20 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 9, 2026
4 business days (counted)
Running total: 4 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 9 → Mar 4, 2026
16 business days (counted)
Running total: 20 of ? biz days used
Created: Feb 3, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 9 Assigned ▶ Running 4 4
Feb 9 → Mar 4 Scheduled ▶ Running 16 20
Dispatch 0.0d
Coordinators 21.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.8 days
Over SLA
Created: Feb 3, 2026 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
20.8 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564607
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pcs https://www.ebiotrack.com/inspection.php?iid=32872
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tia Dunphy
Owner
Jessica Sells
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349374 (current) Canceled
Inspection • Andrew Przybyla
Created: Feb 3, 2026
Behind Schedule - Needs Attention
Canceled • 192 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/04/2026 DNakoff - VillageMD has archived all sites in AZ
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pcs https://www.ebiotrack.com/inspection.php?iid=32872

Timeline

📞
Case Linked Feb 3, 6:00 AM
Case Number: 00564607
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 3, 12:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 0m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 9, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-16T15:00:00.000+0000
🚨 17.0 business days
🚫
Status: Canceled by Dylan Nakoff Mar 4, 5:23 PM
From: Scheduled
To: Canceled
Duration in Previous: 23d 7h

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00564607
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
N/A
Created
Feb 3, 12:47 PM
Invoice #
N/A

Details