From: Lori.OConnor@brownhealth.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (Lori.OConnor@brownhealth.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
As of right now that day seems okay. The office is not open everyday so there does seem to be a provider there on that day which mean there will be staff there.
Lori C. O’Connor BSN, RN
Clinical Nurse Manage
To: lori.oconnor@brownphysicians.org
CC:
BCC:
Attachment: --none--
Subject: Brown Surgical/University Surgical Associates - Johnston -- EMSAR Inspection -- WO-01349375
Body:
Hi Lori,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Brown Surgical/University Surgical Associates - Johnston located at 1524 Atwood Ave, Suite 335?
If not, would you have the contact informati
📅
WO-01349375 - Inspection - DD: 5/30/2026 - - Johnston RI - Brown Surgical/University Surgical Associates - Johnston
May 7, 2026 9:00am – 11:30am
Work Order: WO-01349375
Account: Brown Surgical Associates (Formally University Surgical Associates )
Customer Case Number:
Location: Brown Surgical/University Surgical Associates - Johnston
Address: 1524 Atwood Ave Suite # 335, Johnston RI, RI 02919
Manufacturer:
Model #:
Serial #:
Contact Name
Timeline
📞
Case Linked Feb 3, 6:00 AM
Case Number:00564604
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 3, 12:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨35.0 business days
👷
▶
2
Technician Assigned Mar 24, 1:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:48d 23h
🗓️
▶
2
Status: Scheduled Mar 24, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-05-07T13:00:00.000+0000
🚨33.0 business days
⏱️
▶
2
2x Labor Added May 7, 4:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:44d 0h, 0m
⏳2.9 business days
📄
▶
3
Status: Ready to Bill May 11, 2:52 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-261619
Bottlenecks
Ready for Scheduling
Duration: 34.8 business days (threshold: 1.0 business days)
Exceeded by 33.8 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)