4/6 MOwens Matt replied back requesting 4/17. I replied back to confirm scheduling arrival at 8m.
4/3 MOwens Sent email to Matt about scheduling inspection during April.
🔧Work Performed
Performed inspection (41 pcs) Inspection is split into 2 separate inspections. Performed April inspection.
🔍Technician Findings
Get let into site. No staff at site. Was given information from site lead about entering and exiting site. Perform annual equipment inspection.
⚠️Problem Description
Semi-Annual Electrical Safety Test And Calibration Service
128 Pcs
https://www.ebiotrack.com/inspection.php?iid=32876
📧
Email:Berks Urologic Surgery Center Annual Tagged Equipment Inspection
Completed Apr 3, 2026
From: mowens@emsar.com
To: mhowells@centerforurologiccare.com
Matt
It is time again to complete the annual inspection on the tagged medical equipment at this location. What day works the best for you during April?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01349380 - Inspection - DD: 4/30/2026 - - Wyomissing - Berks Urologic Surgery Center
Apr 17, 2026 8:00am – 5:00pm
Work Order: WO-01349380
Account: Berks Urologic Surgery Center
Customer Case Number:
Location: Berks Urologic Surgery Center
Address: 1320 Broadcasting Rd Suite 210, Wyomissing, PA 19610
Manufacturer:
Model #:
Serial #:
Contact Name: Matt Howells
Contact Phone: 610-372-8995 x1530
Contact Email:
Timeline
📞
Case Linked Feb 3, 6:01 AM
Case Number:00564611
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 3, 1:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨15.0 business days
👷
▶
2
Technician Assigned Feb 24, 8:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:20d 19h
🚨29.0 business days
👷
Technician Assigned by Melissa OwensApr 3, 4:36 PM
Technician:Philip Krogstad
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Apr 6, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-17T12:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Philip KrogstadApr 17, 8:35 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 19h
⏱️
▶
2
3x Labor Added Apr 17, 1:30 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:4h 55m
⏱️
▶
2
2x Labor Added Apr 17, 2:20 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From:Completed
To:Closed
Duration in Previous:52m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonApr 20, 4:32 PM
From:Closed
To:Billing Review
Duration in Previous:3d 2h
🚨11.9 business days
📄
Status: Ready to Bill by Diane PattonMay 5, 1:49 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:14d 21h
📨
Status: Invoice Pending by Diane PattonMay 6, 1:01 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23h 12m
⚠️7.0 business days
💰
▶
2
Status: Invoiced May 14, 4:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-261120
Bottlenecks
Ready for Scheduling
Duration: 14.7 business days (threshold: 1.0 business days)
Exceeded by 13.7 business days
Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Billing Review
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Invoice Pending
Duration: 6.9 business days (threshold: 2.0 business days)