Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349400 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Affinity Health - Grandview Hospital — 3690 Grandview Parkway, Birmingham AL, 35243

Feb 3, 2026 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (206 biz days early)
Active: 16 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Feb 11, 2026
5 business days (not counted)
11d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 27, 2026
11 business days (counted)
Running total: 12 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Feb 3, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 4 Created ▶ Running 1 1
Feb 4 → Feb 11 Ready for Release ⏸ Paused 5 —
Feb 11 → Feb 27 Ready for Scheduling ▶ Running 11 12
Feb 27 → Mar 3 Scheduled ▶ Running 2 14
Mar 3 → Mar 3 Tech On Site ▶ Running 0 14
Mar 3 → Mar 5 Scheduled ▶ Running 2 16
Mar 5 → Mar 5 Tech On Site ▶ Running 0 16
Dispatch 1.6d
Holding 6.0d (excluded)
Coordinators 16.6d
Field Work 0.6d
Billing 1.6d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
16.6 days
Over SLA
Field Work
0.6 days
Billing
1.6 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Mar 5, 2026 (301 days early)
📅
21.2 days Total Age
⏱️
12.0d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564754
URGENT Philips WO Request. Waiting for response from Mandy.
Closed
FCO86600069 Multiple Product Country United States Problem Description V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Dawn Connell
Owner
Kimberly Hardison
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349400 (current) Invoiced
FCO • Joseph Nuovo
Created: Feb 3, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
6.0d
Ready for Scheduling
12.0d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
07e-Partial Project
1.0d
WO Correction Needed
0.1d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 mklose dispatch to Joseph per Fady

02/06/2026 MHamersley - called 205-971-5075, spoke to Tewanda, this device is in her office ready for recall; SN: V60 Ventilator 100060707; email: Tewanda.Williams@grandviewhealth.com

- offered Friday, February 13, 2026 for remediation on device

🔧 Work Performed
FCO86600069
🔍 Technician Findings
Device relabeled and passed required tests.
⚠️ Problem Description
FCO86600069 Multiple Product Country United States Problem Description V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Feb 3, 11:16 AM
Case Number: 00564754
Subject: URGENT Philips WO Request. Waiting for response from Mandy.
Status: Closed
📋
Work Order Created Feb 3, 2:33 PM
Work Order: WO-01349400
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Feb 4, 10:18 AM
From: Entered
To: Ready for Release
Duration in Previous: 19h 45m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 11, 10:49 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 0h
🚨 12.0 business days
👷
▶
3 Technician Assigned Feb 27, 8:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-04T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 21h
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Mar 3, 2:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
💵
2x Expenses Added Mar 3, 5:17 PM
Type: Expenses
Status: Open
Qty: 1
🗓️
▶
3 Status: Scheduled Mar 3, 6:59 PM
Status: Scheduled → Dispatch Scheduled → Labor Added
📅
Dispatch Scheduled by Joseph Nuovo
Scheduled For: 2026-03-03T15:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
3x Labor Added Mar 3, 7:07 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.75
⏳ 1.6 business days
🔧
▶
2 Status: Tech On Site Mar 5, 12:00 AM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joseph Nuovo Mar 5, 12:12 AM
From: Completed
To: Closed
Duration in Previous: 11m
⏱️
Labor Added Mar 5, 2:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 5, 2:55 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 43m
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 5, 4:04 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1h 8m
🏁
Status: Closed by Joseph Nuovo Mar 5, 5:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 8m
⚠️ 5.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 9:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 14h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 50m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00564754
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 3, 10:00 AM
Created
Feb 3, 2:33 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03128488 Expenses Open 1 $0.00 Mar 3, 5:17 PM
WL-03128489 Expenses Open 1 $0.00 Mar 3, 5:17 PM
WL-03128774 Labor Open 3 $0.00 Mar 3, 7:02 PM
WL-03128784 Labor Open 1 $155.00 Mar 3, 7:07 PM
WL-03128785 Labor Open 0.75 $95.00 Mar 3, 7:07 PM
WL-03128786 Expenses Open 1 $0.00 Mar 3, 7:07 PM
WL-03131712 Labor Open 0.016666666666667 $38.00 Mar 5, 2:49 PM

Details