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← WO Overview

WO-01349440 ↗ ServiceMax

ORANGE BEACH FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Orange Beach Fire Rescue (AL) - 25855 — 25855 John Snook Dr, Orange Beach AL, 36561

Feb 3, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (16 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Feb 4, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 3, 2026 Invoiced: Feb 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 3 Assigned ▶ Running 0 0
Feb 3 → Feb 4 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.7d
Incomplete 0.1d (excluded)
Billing 82.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Field Work
0.7 days
Incomplete (excluded from total)
0.1 days
Billing
82.0 days
Over SLA
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
1.4 days Total Age
⏱️
37.0d in Billing Review Longest Stage
🔄
23 transitions Status Changes
⚠️
69.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564506
EMS PMs. Tech on site for 3 days for another WO.
Closed
Q-00032296 Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32880 James Kenkead - Tech is on site for next 3 days for Ferno PMs. Would like to get these 3 stryker cots done while tech is there. Stryker 6500 power pro XT 080740757 080740759 6086 2304003800027 PM's on 2 power cots 1 manual cot Any parts TBD if needed.
Priority
High
Origin
Phone
Reason
New Case
Contact
James Kinkead
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349440 (current) Invoiced
Preventive Maintenance • Craig Walker
Created: Feb 3, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 260 days old
🚨
Primary Delay 37.0 days stuck in "Billing Review"
⏱️
Total Delay 69.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
3.7d / 1.0d SLA
WO Correction Needed
6.6d
Completed
0.0d / 1.0d SLA
Billing Review
75.5d / 2.0d SLA
L2 Review
0.0d
Incomplete
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/23 NB - adj status to Billing Rev - SUP is seeking assistance from IT with regard to timesheets and removing work logged in SMX work details (can only fix on Thurs/Fri)

5/18/26 NatoshaB - Changed status to 'Closed' for SUP adjustment.

5/15/25 NB - eBT won't sync due to time overlap. Chattered SUP for review.

3/24/26 NatoshaB - chattered tech to resubmit his labor in eBT. Placed WO back into corrections for now.

2/20/26 DPatton - Travel charge? (not billed on 1339626 per note below)


@Diane Patton​ @Mark Franks​ Travel on WO-01339626. Time sheets - did not populate from Ebiotrac.

2/9/26 RBerry-Received teams message from technician asking for WO to be opened due to issues with time being added. Placed WO into serviced status.


2/9/26 CRW - Travel on WO-01339626. Timesheets did not sync from Ebiotrac


2/3/26 AJinerson - Tech already onsite this week 2/2 - 2/4 - customer requested additional PM services on Stryker equipment. Adding to tech's scheduled service for 2/4.

🔧 Work Performed
Stryker Medical - 6086 Performance-PRO XT Serial #: 2304003800027 - Asset ID: 2304003800027 Stryker Medical - 6500 PowerPro Serial #: 080740757 - Asset ID: 080740757 Stryker Medical - 6500 PowerPro Serial #: 080740759 - Asset ID: 080740759
🔍 Technician Findings
No travel on site for WO-01339626
⚠️ Problem Description
Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32880 James Kenkead - Tech is on site for next 3 days for Ferno PMs. Would like to get these 3 stryker cots done while tech is there. Stryker 6500 power pro XT 080740757 080740759 6086 2304003800027 PM's on 2 power cots 1 manual cot Any parts TBD if needed.

Timeline

📞
Case Linked Feb 2, 3:17 PM
Case Number: 00564506
Subject: EMS PMs. Tech on site for 3 days for another WO.
Status: Closed
⏳ 2.0 business days
📋
▶
6 Work Order Created Feb 3, 3:43 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T14:00:00.000+0000, 2026-02-04T14:00:00.000+0000
🔧
Status: Tech On Site by Craig Walker Feb 4, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 59m
🚗
Status: Tech Off Site by Craig Walker Feb 4, 3:54 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 8m
🏁
Status: Closed by Ben Saur Feb 4, 5:04 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 10m
⏳ 3.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 9, 11:01 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 17h
🏁
Status: Closed by Ben Saur Feb 9, 2:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 9m
✔️
Status: Completed by Rhea Berry Feb 9, 2:22 PM
From: Closed
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Craig Walker Feb 9, 2:27 PM
From: Completed
To: Closed
Duration in Previous: 5m
💵
Status: Billing Review by Diane Patton Feb 9, 3:22 PM
From: Closed
To: Billing Review
Duration in Previous: 55m
🚨 31.0 business days
✏️
Status: WO Correction Needed by Natosha Beierschmitt Mar 24, 5:37 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 43d 1h
🏁
Status: Closed by Ben Saur Mar 25, 7:55 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 17m
💵
Status: Billing Review by Diane Patton Mar 25, 9:17 AM
From: Closed
To: Billing Review
Duration in Previous: 1h 21m
⏳ 3.0 business days
👀
▶
2 Status: L2 Review Mar 27, 7:58 AM
Status: L2 Review → Status: Billing Review
💵
Status: Billing Review by Joseph Whalen
From: L2 Review
To: Billing Review
Duration in Previous: 3m
🚨 37.0 business days
🏁
Status: Closed by Natosha Beierschmitt May 18, 11:54 AM
From: Billing Review
To: Closed
Duration in Previous: 52d 3h
✏️
Status: WO Correction Needed by Diane Patton May 18, 1:04 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1h 9m
⚠️ 5.0 business days
💵
Status: Billing Review by Natosha Beierschmitt May 23, 12:10 PM
From: WO Correction Needed
To: Billing Review
Duration in Previous: 4d 23h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Mark Franks Jun 1, 3:39 PM
From: Billing Review
To: Incomplete
Duration in Previous: 9d 3h
⏱️
▶
2 3x Labor Added Jun 1, 4:04 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Incomplete
To: Closed
Duration in Previous: 24m
📄
▶
2 Status: Ready to Bill Jun 1, 4:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 44.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-263512

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Billing Review
Duration: 30.5 business days (threshold: 2.0 business days)
Exceeded by 28.5 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00564506
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Craig Walker
Scheduled
Feb 4, 9:00 AM
Created
Feb 3, 3:43 PM
Invoice #
SM-263512

Work Details (3)

Name Type Status Qty Amount Date
WL-03244250 Labor Open 0.75 $205.00 Jun 1, 4:04 PM
WL-03244251 Labor Open 1 $205.00 Jun 1, 4:04 PM
WL-03244252 Labor Open 0.75 $164.00 Jun 1, 4:04 PM

Details