Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349490 ↗ ServiceMax

MIDMARK • Repair • P4

📍 BARRETT STATION VETERINARY CLINIC — 13840 Manchester Rd, Ballwin MO, 63011

Feb 3, 2026 → Feb 13, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 9, 2026
🕐 Clock stopped: Completed (Feb 13)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 9.4d
Field Work 0.6d
Billing 14.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.4 days
Over SLA
Field Work
0.6 days
Billing
14.5 days
Over SLA
Created: Feb 3, 2026 Due: Feb 12, 2026 Completed: Feb 13, 2026 (on time)
📅
8.1 days Total Age
⏱️
12.5d in WO Correction Needed Longest Stage
🔄
10 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564816
Repair
Closed
Zone 1 AGIV scaler issues For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Katee Canini
Owner
Jessica Sells
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349490 (current) Invoiced
Repair • Kevin Cox
Created: Feb 3, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 12.5 days stuck in "WO Correction Needed"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.1d / 1.0d SLA
WO Correction Needed
12.5d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 CDempsey- Discussing with Kevin on our weekly 1:1 meeting.

2/20/26 CDempsey- discussing Correction during our 1:1 meeting this morning.

2/18/2026 NSuarez SRA needs to be filled out

2/17/26 SReich

Order No: 755695 Customer PO No: SR1531704 Customer: Midmark No Charge Service Request NO: 1531704 Ship To Name: Barrett Station Vet Clinic Ship To Address: 13840 Manchester Rd Ship To City/State: Ballwin, MO 63011-4504 Waybill (Tracking #): 1ZE444250372200987 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10980-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL PARTS



02/05/2026 EMartin

Order No: 753127


Customer PO No: SR1531704


Customer: Midmark No Charge


Service Request NO: 1531704


  


Ship To Name: Barrett Station Vet Clinic


Ship To Address: 13840 Manchester Rd    


Ship To City/State: Ballwin, MO 63011-4504


Waybill (Tracking #): 1ZE444250344310714


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 04-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-1147-00 SERIAL #: DESCRIPTION: KIT, TRI-BLOCK MEMBRANE

2/4 KKelch called Katee to schedule for 2/9 between 12 and 2 pm, she asked for Fridays, I offered 2/13 between 10 and 12 pm. Customer confirmed. 

2/3/2026jsells

spoke with Katee, and I gave her the work order number and let her know that someone would be calling her to schedule

🔧 Work Performed
spoke with midmark and they are sending parts to the customer to replace them self
🔍 Technician Findings
found that the foot pedal needs to be rebuilt
⚠️ Problem Description
Zone 1 AGIV scaler issues For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 3, 12:41 PM
Case Number: 00564816
Subject: Repair
Status: Closed
📋
Work Order Created Feb 3, 5:53 PM
Work Order: WO-01349490
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 3, 5:58 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Status: Assigned Feb 4, 8:47 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
🗓️
▶
2 Status: Scheduled Feb 4, 10:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-13T16:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Kevin Cox Feb 13, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
▶
2 3x Labor Added Feb 13, 6:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cox
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 46m, 0m
⏳ 3.7 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 18, 3:16 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 21h
🚨 13.0 business days
🏁
Status: Closed by Kevin Cox Mar 6, 9:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 16d 6h
⏳ 1.3 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 9, 11:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
3 Status: Invoice Pending Mar 10, 10:11 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256062

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564816
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Kevin Cox
Scheduled
Feb 13, 11:00 AM
Created
Feb 3, 5:53 PM
Invoice #
SM-256062

Work Details (3)

Name Type Status Qty Amount Date
WL-03105736 Labor Open 0.33333333333333 $0.00 Feb 13, 6:06 PM
WL-03105737 Labor Open 0.91666666666667 $110.00 Feb 13, 6:06 PM
WL-03105738 Travel Open 5 $110.00 Feb 13, 6:06 PM

Details