Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD pump does not turn off
ADDITIONAL NOTES
POC - Matthew Salaiz 209-3469036 matthewsalaiz@Rinofacility.vet - If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
2/12 KSmith -- Scheduled for tomorrow with Julia. 11am-1pm
2/12 KSmith -- Sent email to schedule for tomorrow
2/11/26 lcoonrod
Your shipment
1ZE444250372784482
Estimated delivery
Tomorrow, February 12, between 10:30 A.M. - 12:30 P.M.
Order No: 754295
Customer PO No: SR1531590
Customer: Rhino Facilities
Service Request NO: 1531590
Ship To Name: Small Door Brookline
Ship To Address: 297 Harvard St
Ship To City/State: Brookline, MA 02446-2906
Waybill (Tracking #): 1ZE444250372784482
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10945-01 SERIAL #: DESCRIPTION: KIT, WATER SENSOR AND RESERVOIR, RETROFIT
2/10/2026 Sramen - chatter to fse to find out if he reached out to Midmark or not.
2/10 KWeiss, W/O is a Midmark dispatch, parts being sent by Midmark. Nothing for L2 to quote or order. Moving w/o to awaiting parts-customer.
2/4 KSmith -- Scheduled for 2/9 with Julia. 9-11am
2/4 KSmith -- Sent email to schedule for 2/9
2/4 KHardison - Spoke to Julia regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
2/9 Removed back cover to access water sensor. Attempted to calibrate water sensor a few times and could not get sensor to calibrate or reset.
2/13 Returned and installed new sensor assembly. Tested unit.
🔍Technician Findings
Pump continues to run when no water present.
⚠️Problem Description
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD pump does not turn off
ADDITIONAL NOTES
POC - Matthew Salaiz 209-346-9036 matthewsalaiz@Rhinofacilities.vet - If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📧
Email:Re: Small Door Brookline -- Midmark Repair -- WO-01349515
Completed Feb 12, 2026
From: julia.balionis@smalldoorvet.com
To: ksmith@emsar.com
Hi Kourtney,
Tomorrow would be fine! We don't have any dental procedures on Fridays. We'll keep an eye out for the part today.
Julia
On Thu, Feb 12, 2026 at 10:56 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Julia,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive to your facility today.
Would tomorrow work for the technician to come on
Email:Re: Small Door Brookline -- Midmark Repair -- WO-01349515
Completed Feb 4, 2026
From: julia.balionis@smalldoorvet.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (julia.balionis@smalldoorvet.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi Kourtney,
Yes Monday Feb 9 would be perfect. Anytime would work!
JB
On Wed, Feb 4, 2026 at 11:02 AM Kourtney
📧
Email: Small Door Brookline -- Midmark Repair -- WO-01349515
Completed Feb 4, 2026
To: julia.balionis@smalldoorvet.com
CC:
BCC:
Attachment: --none--
Subject: Small Door Brookline -- Midmark Repair -- WO-01349515
Body:
Hi Julia,
We received a request from Midmark to repair your table that is having issues with the pump.
Would Monday, February 9th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The di
📋
Outbound to +12032466549
Completed Feb 4, 2026
Spoke to Julia regarding WO. Advised that a coordinator will call for scheduling.
📅
WO-01349515 - Repair - Canis Major - Brookline - Small Door Brookline
Feb 13, 2026 12:00pm – 1:00pm
Work Order: WO-01349515
Account: MIDMARK
Customer Case Number: SR 1531590
Location: Small Door Brookline
Address: 297 Harvard St, Brookline, MA 02446
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2557465
Contact Name: Julia Balionis
Contact Phone: 16178292909
Contact Email: julia.balion
PDF
00564819 SRA
Feb 4, 2026
PDF
small door SRA
Feb 13, 2026
Timeline
📞
Case Linked Feb 3, 12:44 PM
Case Number:00564819
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 4, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Feb 4, 10:35 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
🗓️
▶
2
Status: Scheduled Feb 4, 3:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-09T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithFeb 5, 11:08 AM
Scheduled For:2026-02-09T14:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 9, 8:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 17h
⏱️
▶
2
3x Labor Added Feb 9, 2:16 PM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Paul Bonang
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:5h 19m, 0m
⏳2.0 business days
👤
Status: Awaiting Parts - Customer by Keith WeissFeb 10, 7:16 PM
From:Incomplete
To:Awaiting Parts - Customer
Duration in Previous:1d 4h
📅
Status: Ready for Scheduling by Leona CoonrodFeb 11, 11:45 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:16h 29m
👷
▶
2
Technician Assigned Feb 12, 8:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 21m
🗓️
▶
2
Status: Scheduled Feb 12, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-13T17:00:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Paul BonangFeb 13, 4:27 PM
From:Scheduled
To:Completed
Duration in Previous:1d 4h
⏱️
▶
2
5x Labor Added Feb 13, 4:33 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:6m
⏳2.9 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 2:57 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 22h
📨
▶
2
Status: Invoice Pending Feb 19, 12:17 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️9.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number:SM-254369
Bottlenecks
Assigned
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)