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WO-01349523 ↗ ServiceMax

MIDMARK • Repair • P4

📍 SVMF Sacramento Arden Care Center — 1651 Exposition Blvd, Sacramento CA, 95815-5149

Feb 4, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 10, 2026
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 4 → Feb 5, 2026
1 business day (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 6 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 9 of 4 biz days used
Created: Feb 4, 2026 Completed: Feb 19, 2026
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 4
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 4
Feb 4 → Feb 4 Assigned ▶ Running 0 0 / 4
Feb 4 → Feb 5 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 5 → Feb 13 Ready for Scheduling ▶ Running 6 6 / 4
Feb 13 → Feb 18 Scheduled ▶ Running 2 8 / 4
Feb 18 → Feb 19 Tech On Site ▶ Running 1 9 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 10.4d
Field Work 0.2d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
10.4 days
Over SLA
Field Work
0.2 days
Billing
1.0 days
Created: Feb 4, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
10.1 days Total Age
⏱️
7.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00564850
Repair
Closed
Zone 1 WD Constant beeping ADDITIONAL NOTES Unit is located on the 2nd Floor in Exam Room 2. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Amanda O'Neill
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349523 (current) Invoiced
Repair • Angel Rios
Created: Feb 4, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
1.3d
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 ARios - Travel time on WO-01351679

2/16/26 RBerry- Updated due date to match WO-01351679. Customer requests WOs be scheduled together.


2-16 Mburris spoke with Amanda O'Neill and set with other WO she wants both done together

2/16/26 RBerry- Sent teams message to ASC to reach out to customer to confirm if they are wanting this WO completed with WO-01351679 (in RFS).


2-12 Mburris called site and set appt 2-20 Amanda

2/11/26 lcoonrod

Your shipment

1ZE444250371580140

Estimated delivery

Today, February 11, between 12:30 P.M. - 2:30 P.M.

UPS Service:UPS GROUNDPackage Weight:2.1 LBSMerchandise Description:Medical Service PartsReference Number 1:21095004 / 753182
Reference Number 2:SR1531850
Reference Number 3:200.100.10.1080.0000.402000.00000.0
Reference Number 4:Mark for: Primary Care


02/11/2026 Emartin

The status of your package has changed.


Exception Reason: The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.

2-11 Mburris

Pending delivery

In Transit

ups package #1ZE444250371580140

DateTimeLocationStatusFeb 102:22 PMWest Sacramento, CA, United StatesThe suite number is either missing or incorrect. This may delay delivery. …


2/5/2026jsells

Ship To Name: SVMF Sacramento Arden Care Center Ship To Address: 1651 Exposition Blvd Ship To City/State: Sacramento, CA 95815-5149 Waybill (Tracking #): 1ZE444250371580140 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 04-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-3481-01 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS - SHORT LINE NO: 2.1 QTY: 1 ITEM: 015-3610-00 SERIAL #: DESCRIPTION: HARNESS ASSY 626 SCALE, NO UPH


2/4/26 SReich - Sending an email due to the time difference.

🔧 Work Performed
Performed exam chair calibration and the beeping sound temporarily stopped. Contacted Midmark Technical Support to confirm whether wire harness replacement was still recommended. Per their recommendation, powered the chair off and disconnected it from power, then reconnected to verify if the beeping would return. The beeping resumed after power cycling. Replaced the wire harness and successfully recalibrated the exam chair. Disconnected power, waited approximately one minute, and reconnected the unit. Tested all functions, including base and back movements, and verified proper operation with no beeping present. Repeated power cycling multiple times to confirm issue was resolved. Calibrated the scale and verified proper operation. Demonstrated proper operation of the exam chair to the site manager (Carrie Perez) prior to departure.
🔍 Technician Findings
Confirmed exam chair emits continuous beeping when base or back function is activated. Customer provided wire harness for replacement.
⚠️ Problem Description
Zone 1 WD Constant beeping ADDITIONAL NOTES Unit is located on the 2nd Floor in Exam Room 2. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Feb 3, 1:49 PM
Case Number: 00564850
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 4, 8:44 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 4, 4:50 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 1m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Jessica Sells Feb 5, 10:44 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 17h 53m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 13, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-20T23:00:00.000+0000
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 1:16 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-20T20:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 16, 1:21 PM
Scheduled For: 2026-02-20T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 18, 8:49 AM
Scheduled For: 2026-02-18T18:00:00.000+0000
🔧
Status: Tech On Site by Angel Rios Feb 18, 6:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
Labor Added Feb 18, 7:20 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Angel Rios Feb 18, 7:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 43m, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 1.5 business days
📨
▶
3 Status: Invoice Pending Feb 23, 4:05 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254692

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564850
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Angel Rios
Scheduled
Feb 18, 1:00 PM
Created
Feb 4, 8:44 AM
Invoice #
SM-254692

Work Details (2)

Name Type Status Qty Amount Date
WL-03090851 Parts Open 1 $0.00 Feb 4, 8:44 AM
WL-03111108 Labor Open 5 $550.00 Feb 18, 7:20 PM

Details