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← WO Overview

WO-01349525 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SAMARITAN HOSPITAL — 2215 BURDETT AVE, TROY NY, 12180

Feb 4, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✗ SLA Missed (1 biz days late)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 17, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 4, 2026 Invoiced: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Assigned ▶ Running 0 0
Feb 4 → Feb 17 Scheduled ▶ Running 8 8
Feb 17 → Feb 17 Tech On Site ▶ Running 0 8
Feb 17 → Feb 17 Tech Off Site ▶ Running 0 8
Feb 17 → Feb 17 Completed ▶ Running 0 8
Dispatch 1.6d
Coordinators 9.0d
Field Work 0.3d
Billing 13.9d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Coordinators
9.0 days
Over SLA
Field Work
0.3 days
Billing
13.9 days
Over SLA
Created: Feb 4, 2026 Due: Feb 13, 2026 Completed: Feb 17, 2026 (3 days late)
📅
9.0 days Total Age
⏱️
14.0d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564774
RE: Update Request: EMSAR Northeast Projects (NY, Philly, NE) SAMARITAN HOSPITAL GON 5667915 1 OMNIBED CARESTATION
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joseph Beaudoin
Owner
Leona Coonrod
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349525 (current) Invoiced
Installation • Joseph Nuovo
Created: Feb 4, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 14.0 days stuck in "L2 Review"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
9.4d / 1.0d SLA
L2 Screening
1.5d / 1.0d SLA
L2 Review
14.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 Mklose dispatch to Joseph Feb 10th

🔧 Work Performed
Completed installation of one Giraffe Omnibed Carestation and accessories.
🔍 Technician Findings
Completed installation of one Giraffe Omnibed Carestation and accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25181003SA ASSY-LAU, GIRAFFE IN-BED SCALE, Finished -- G315128M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
1 GIRAFFE OMNIBED CARESTATION - 1 GIRAFFE BLUE SPOT -2 DAY TRAINING

Timeline

📞
Case Linked Feb 3, 11:44 AM
Case Number: 00564774
Subject: RE: Update Request: EMSAR Northeast Projects (NY, Philly, NE) SAMARITAN HOSPITAL GON 5667915 1 OMNIBED CARESTATION
Status: Closed
📋
Work Order Created Feb 4, 8:54 AM
Work Order: WO-01349525
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Feb 4, 10:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 12m, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-10T13:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-17T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 17, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 2h
⏱️
3x Labor Added Feb 17, 1:56 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 120
🚗
Status: Tech Off Site by Joseph Nuovo Feb 17, 2:01 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 2m, 0m
🏁
Status: Closed by Joseph Nuovo Feb 17, 3:31 PM
From: Completed
To: Closed
Duration in Previous: 1h 30m
🚨 10.0 business days
⏱️
▶
2 Labor Added Mar 2, 3:12 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 12d 23h
👀
Status: L2 Review by Sean Currie Mar 3, 11:11 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 19h 57m
🚨 14.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 16d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days
L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00564774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 17, 8:00 AM
Created
Feb 4, 8:54 AM
Invoice #
SM-258373

Work Details (4)

Name Type Status Qty Amount Date
WL-03108724 Labor Open 3 $450.00 Feb 17, 1:56 PM
WL-03108725 Labor Open 2 $190.00 Feb 17, 1:56 PM
WL-03108726 Travel Open 120 $0.00 Feb 17, 1:56 PM
WL-03126496 Labor Open 0.016666666666667 $38.00 Mar 2, 3:12 PM

Details