Zone 1
WD Hand piece Issues
Prefer to schedule for Wednesday or a Thursday. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
2-6 Mburris called and set with Sarah 2-12 3:30pm / Prefer to schedule for Wednesday or a Thursday.
2/4/2026jsells
location not open sending an email
🔧Work Performed
Upon arvl the staff stated that everything is working correctly. POC wasn't sure why I was sched to come out today. They did a performance test and have been satisfied with my repair on 2.5.26.
🔍Technician Findings
Reported handpiece issues
⚠️Problem Description
Zone 1
WD Hand piece Issues
Prefer to schedule for Wednesday or a Thursday. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +12063290253
Completed Feb 6, 2026
2-6 Mburris called and set with Sarah 2-12 3:30pm
📧
Email: WO-01349527
Completed Feb 4, 2026
To: sarahferrin@jetcityanimalclinic.com
CC:
BCC:
Attachment: --none--
Subject: WO-01349527
Body:
Hello,
We have received your repair request and have created a work order. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH 800-543-2787
📞
Call
Completed Feb 4, 2026
location not open
📅
WO-01349527 - Repair - AH9000 (Series) Mobile Delivery Unit - SEATTLE - Jet City Animal Clinic
Feb 12, 2026 6:00pm – 7:00pm
Work Order: WO-01349527
Account: MIDMARK
Customer Case Number: SR 1532362
Location: Jet City Animal Clinic
Address: 822 12th Ave, SEATTLE, WA 98122
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2902267
Contact Name: Sarah Ferrin
Contact Phone: 12063290253
Con
PDF
00564934 SRA
Feb 4, 2026
PDF
SRA - 1532362 - Jet city
Feb 12, 2026
Timeline
📞
Case Linked Feb 3, 3:41 PM
Case Number:00564934
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 4, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 4, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:8h 1m
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Feb 6, 12:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-12T23:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 12, 10:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
✔️
Status: Completed by Tim HolmanFeb 12, 11:35 AM
From:Tech On Site
To:Completed
Duration in Previous:36m
⏱️
4x Labor Added Feb 12, 3:26 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 1, 25
🏁
Status: Closed by Tim HolmanFeb 12, 7:45 PM
From:Completed
To:Closed
Duration in Previous:8h 10m
⏳3.5 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 1:03 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 17h
📨
Status: Invoice Pending by Nancy SuarezFeb 19, 11:40 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:22h 37m, 0m
⏳2.0 business days
🧾
Invoice Created Feb 20, 3:11 PM
Invoice Number:SM-254349
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)