Zone 2
WD over temp errors
ADDITIONAL NOTES
Opens at 9AM. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232,
option 1. Thank you!
Primary Delay6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay8.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.5d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Awaiting Parts
2.3d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2-19 Mburris called and set with Merlinda 2-23 1:30pm / tech is on PTO back Monday
2/17 KHardison - Per Melinda/Customer, Just wanted to alert you that the part had arrived today (2/16). I updated due date and attached email.
2/11/2026jsells
Ship To Name: Berkeley Animal Hospital
Ship To Address: 2709 San Pablo Ave
Ship To City/State: Berkeley, CA 94702-2201
Waybill (Tracking #): 1ZE444250370234696
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 029-10087-00 SERIAL #: DESCRIPTION: ASSY,BASE PLATE, QC1-01
2-4 Mburris email from POC to set 2-6 3pm Merlinda
2-4 Mburris email sent to POC
2-4 Mburris called site front desk asked if we can send an email
2/4/26 SReich - Sending an email due to the time difference.
🔧Work Performed
Needs new thermostat, parts on order
2/23 - Installed new base plate, and found same issue, Midmark tech support stated the other thermostat was bad and needed to be sent back in.
🔍Technician Findings
Hi temp error
⚠️Problem Description
Zone 2
WD over temp errors
ADDITIONAL NOTES
Opens at 9AM. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232,
option 1. Thank you!
2-19 Mburris called and set with Merlinda 2-23 1:30pm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: bahospitalmgt@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349536Location: Berkeley Animal HospitalAddress: 2709 San Pablo Ave Berkeley, CA 94702-2201Device: QuickClean (Series) Ultrasonic Cleaner 075463Problem Description: Zone 2
WD over te
📋
Outbound to +15104552226
Completed Feb 6, 2026
📧
Email:Re: EMSAR Request for service at Berkeley Animal Hospital (Email to schedule service)
Completed Feb 4, 2026
From: bahospitalmgt@gmail.com
To: michael.burris@emsar.com
Hello Michael,
Thank you for promptly reaching out. The location is correct and I'll inform our other manager Eileen who will be in on 2/6/26 to assist if needed. Let me know if there is anything else needed on our end.
Best,
Merlinda
On Wed, Feb 4, 2026 at 11:07 AM Michael Burris <michael.burris@emsar.com <mailto:michael.burris@emsar.com> > wrote:
Hi Merlinda Yu,
I hope you’re doing well. I’m reaching out to
📧
Email: EMSAR Request for service at Berkeley Animal Hospital (Email to schedule service)
Completed Feb 4, 2026
To: bahospitalmgt@gmail.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Berkeley Animal Hospital (Email to schedule service)
Body:
Hi Merlinda Yu,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01) has over temp errors.
Here’s the location information we have on file:
Location:
Berkeley Animal Hospital
2709 San Pablo Ave
Berkeley, CA 94702-2201
📋
Outbound to +15104552226
Completed Feb 4, 2026
2-4 Mburris called site front desk asked if we can send an email
📞
Call
Completed Feb 4, 2026
2/4/26 SReich - Sending an email due to the time difference.
Work Order: WO-01349536
Account: MIDMARK
Customer Case Number: SR 1531800
Location: Berkeley Animal Hospital
Address: 2709 San Pablo Ave, Berkeley, CA 94702-2201
Manufacturer: Midmark Corp
Model #: QuickClean (Series) Ultrasonic Cleaner
Serial #: 075463
Contact Name: Merlinda Yu
Contact Pho
PDF
00564884 SRA
Feb 4, 2026
PDF
Berkley 2-9-26
Feb 23, 2026
PDF
Berkley 2-9-26
Feb 23, 2026
Timeline
📞
Case Linked Feb 3, 2:19 PM
Case Number:00564884
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 4, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 4, 1:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 9m
📅
▶
2
Dispatch Scheduled Feb 4, 3:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1h 20m
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 6, 3:29 PM