Primary Delay42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay52.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/6/26 AJinerson - Sent email to Marilyn confirming the below per Marilyn's request, also included tech tool list (if needed).
4/6/26 AJinerson - Called and spoke with Ms. Findley confirming tech visit for Tuesday, 4/21 with eta between 9am-11am. Please send emaill to Marilyn.
POC onsite: Marilyn Findley
4/3/26 AJinerson - Sent scheduling email to POC (due to being after hours) offering tech visit on Tuesday, 4/21 between 9am-11am.
🔧Work Performed
4/21 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 35 DEVICES (28 PASS / 7 FAIL). REVIEWED ASSET LIST WITH CUSTOMER AND VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
4/21 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
37 Pcs
https://www.ebiotrack.com/inspection.php?iid=32877
📧
Email:RE: EMSAR Service Request - Wilcox SP - 470 South Broad Street Abbeville, GA 31001 - WO-01349540
Completed Apr 6, 2026
From: abby.jinerson@emsar.com
To: abby.jinerson@emsar.com, mfindley@teamcenturion.com
Good morning, Marilyn,
Per our conversation earlier today, I am sending this email as a confirmation of our technician’s scheduled service visit.
We have our technician, Dylan Ingraham, scheduled to visit on Tuesday, 4/21 with arrival between 9:00 a.m. – 11:00 a.m.
Please see attached list of tools and equipment that Dylan will need to bring on-site with him to perform this servic
📋
Outbound to +12294673055
Completed Apr 6, 2026
4/6/26 AJinerson - Called and spoke with Ms. Findley confirming tech visit for Tuesday, 4/21 with eta between 9am-11am.
📧
Email: EMSAR Service Request - Wilcox SP - 470 South Broad Street Abbeville, GA 31001 - WO-01349540
Completed Apr 3, 2026
To: mfindley@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Wilcox SP - 470 South Broad Street Abbeville, GA 31001 - WO-01349540
Body:
Good afternoon, Marilyn,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Wilcox SP - 470 South Broad Street Abbeville, GA 31001
We currently have our technician available to visit on Tuesday, 4/21, with estimated
Work Order: WO-01349540
Account: Centurion of Georgia
Customer Case Number:
Location: Wilcox SP
Address: 470 South Broad Street, Abbeville, GA 31001
Manufacturer:
Model #:
Serial #:
Contact Name: Marilyn Findley
Contact Phone: 229-467-3055
Contact Email: mfindley@teamcenturion.com
Due Date: 4/30
Timeline
📞
Case Linked Feb 3, 6:01 AM
Case Number:00564612
Subject:eBiotrack - Automated New Inspection Created. Waiting for response from Dylan.
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 4, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨42.0 business days
👷
▶
2
Technician Assigned Apr 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:58d 6h
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Apr 6, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-21T13:00:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Dylan IngrahamApr 21, 11:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:15d 1h
⏱️
▶
2
4x Labor Added Apr 21, 11:34 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12h 19m, 0m
📄
▶
2
Status: Ready to Bill Apr 22, 10:51 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Apr 26, 10:09 PM
Invoice Number:SM-259818
Bottlenecks
Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)