2/5 KSmith -- Scheduled for 2/10 with Richard. 1-3pm
2/5/26 RBerry- Updated due date based on parts.
2/5 KSmith -- Sent email to schedule for 2/10
🔧Work Performed
Rebooted BP, removed and reinstalled internal battery unit turns on with no touch function. Spoke to Marcus at Welch Allyn advised unit is under warranty. Marcus advised unit must be sent back to welch allyn for warranty repair. Marcus created ticket #303414883 for unit to be shipped back. All info sent directly to Richard McKenzie from Welch Allyn tech support.
🔍Technician Findings
BP has no touch function.
⚠️Problem Description
Work Order #143446
Work Order Description:
Touchscreen on BP machine is not working. May be a battery issue as well https://www.ebiotrack.com/workorder.php?wo=71365
📧
Email:Re: [EXTERNAL] Oak Street Health - South Jamaica, NY -- EMSAR Repair -- WO-01349541
Completed Feb 5, 2026
From: richard.mckenzie@oakstreethealth.com
To: ksmith@emsar.com
Hi,
Yes, that is the correct address and that schedule works
On Thu, Feb 5, 2026 at 9:10 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the u
📧
Email: Oak Street Health - South Jamaica, NY -- EMSAR Repair -- WO-01349541
Completed Feb 5, 2026
To: richard.mckenzie@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - South Jamaica, NY -- EMSAR Repair -- WO-01349541
Body:
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - South Jamaica, NY located at 115-15 Sutphin Blvd?
· If not, would you have the contact information of the person I need to
📅
WO-01349541 - Virtual Tech - Field Repair - Jamaica - Oak Street Health - South Jamaica, NY
Feb 10, 2026 2:00pm – 3:00pm
Work Order: WO-01349541
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - South Jamaica, NY
Address: 115-15 Sutphin Blvd., Jamaica, NY 11434
Manufacturer:
Model #:
Serial #:
Contact Name: Richard McKenzie
Contact Phone: 374-845-6678
Contact Email: richard.mckenzie
Timeline
📞
Case Linked Feb 4, 9:34 AM
Case Number:00565110
Subject:Oak Street Health - 48 Hour - 143446: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Feb 4, 9:55 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089660
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
📅
▶
2
Status: Ready for Scheduling Feb 4, 1:27 PM
Status: Ready for Scheduling → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Feb 4, 4:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 34m
📅
▶
2
Dispatch Scheduled Feb 5, 11:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:19h 43m
⏳4.0 business days
🔧
Status: Tech On Site by Mohamed ShareedFeb 10, 12:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 0h
⏱️
7x Labor Added Feb 10, 3:39 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.25, 31, 14
✔️
▶
2
Status: Completed Feb 10, 3:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Diane PattonFeb 11, 1:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:22h 12m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number:SM-255246
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)