Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349546 ↗ ServiceMax

CenterWell (Humana) • Virtual Tech - Field Repair • P3

📍 Centerwell - Midlothian — 6900 Midlothian Turnpike, Richmond VA, 23225

Feb 4, 2026 → Feb 5, 2026

✅ Completed
P3 3 business days from creation
Target: Feb 9, 2026
🕐 Clock stopped: Completed (Feb 5)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Field Work
0.5 days
Created: Feb 4, 2026 Due: Feb 9, 2026 Completed: Feb 5, 2026 (4 days early)
📅
2.0 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565119
<no subject>
Closed
Name: Nina Moody Phone: 8046834833 Email: NMoody2@centerwell.com Notes: Assemble brewer grab bar to exam table Model: BREWER COMPANY - 5701 Model Type: Exam Table Asset ID: 12946501 Site: CenterWell (Humana) - Centerwell - Midlothian<https://www.ebiotrack.com/sites.php?sid=20347> Serial #: 449215215
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nina Moody
Owner
Virtual Tech
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349546 (current) Invoiced
Virtual Tech - Field Repair • Christopher Morning
Created: Feb 4, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4 MOwens Sent email to Nina Moody offering to schedule the repair visit on 2/5 after 3om since the tech will be working in Richmond on 2/5. Nina replied back that Tomorrow after 3pm works for her.

🔧 Work Performed
2-5-26 CTM - Performed repair on Exam chair by assembling brewer grab bar . Notified POC Nina Moody of findings and completion .
🔍 Technician Findings
2-5-26 CTM - Perform repair on Exam chair by assembling brewer grab bar . Notify POC Nina Moody of findings and completion .
⚠️ Problem Description
Name: Nina Moody Phone: 8046834833 Email: NMoody2@centerwell.com Notes: Assemble brewer grab bar to exam table Model: BREWER COMPANY - 5701 Model Type: Exam Table Asset ID: 12946501 Site: CenterWell (Humana) - Centerwell - Midlothian Serial #: 449215215 https://www.ebiotrack.com/workorder.php?wo=71368

Timeline

📞
Case Linked Feb 4, 9:55 AM
Case Number: 00565119
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 4, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 9m
📅
▶
2 Dispatch Scheduled Feb 4, 3:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 19m
⏱️
2x Labor Added Feb 5, 12:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 17
🔧
Status: Tech On Site by Christopher Morning Feb 5, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 2m
⏱️
▶
2 Labor Added Feb 5, 1:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 43m
⏱️
▶
2 2x Labor Added Feb 5, 4:25 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 3h 3m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Feb 10, 1:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253487

Bottlenecks

Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00565119
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Christopher Morning
Scheduled
Feb 5, 3:15 PM
Created
Feb 4, 10:08 AM
Invoice #
SM-253487

Work Details (5)

Name Type Status Qty Amount Date
WL-03093054 Labor Open 0.75 $119.00 Feb 5, 12:19 PM
WL-03093055 Travel Open 17 - Feb 5, 12:19 PM
WL-03093151 Labor Open 1 $119.00 Feb 5, 1:22 PM
WL-03093756 Labor Open 3 $0.00 Feb 5, 4:25 PM
WL-03093757 Travel Open 161 - Feb 5, 4:25 PM

Details