Follow up to WO-01303043. Waiting for response from Dylan
Closed
Q-00032188
Follow up to WO-01303043
Inspection #: 29876
Asset ID: 13051010
Serial #: N/A
Model: Defibtech - DDU-100A Notes: Intermittent failure Follow-up required. 1/21 DI: Device throws a \"Service Code 300\" message when powering off - Needs to be shipped to the depot for troubleshooting (NO CELL SERVICE ON SITE) - must have unit in hand when calling into Defibtech to troubleshoot / clear code - Please send box & label to site to send unit in for repair
Depot Service:
2hr eval
3x shipping @28
Will requote once parts determined
https://www.ebiotrack.com/workorder.php?wo=71366
Unit Cleaned
Visual inspection - Passed
Pads up to date - Passed
9V Battery replaced
Self - Test Maintenance - Passed
Audio/Speaker test - Passed
Button Test - Passed
All tests passed and service code was removed from unit after battery change. Unit is ready to go back into service.
12 x 12 x 12" Corrugated Boxes
Outbound 1Z01E3E70398402670
Delivered 2/12/2026
Return 1Z01E3E79099409883
Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Was able to duplicate issue. Unit was showing a service code 300. After evaluating the service manual, performed a self test on the unit. Self shock test passed, but failed the 9V battery test. Battery pack will need to replace 9V battery to fix service code. Not charging for battery. Just 2 hour evaluation and shipping.
⚠️Problem Description
Q-00032188
Follow up to WO-01303043 - Inspection #: 29876
Defibtech - DDU-100A
Asset ID: 13051010
Serial #: N/A
Notes: Intermittent failure Follow-up required. 1/21 DI: Device throws a \"Service Code 300\" message when powering off - Needs to be shipped to the depot for troubleshooting (NO CELL SERVICE ON SITE) - must have unit in hand when calling into Defibtech to troubleshoot / clear code - Please send box & label to site to send unit in for repair
https://www.ebiotrack.com/workorder.php?wo=71369
To: peggy.gray@yescarecorp.com; marla.brewer@yescarecorp.com
CC: pamela.harrison@yescarecorp.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00089695_2-10-2026 9-15 AM.pdf, ShippingLabel_0001_1Z01E3E79099409883.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01349548
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair a
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: peggy.gray@yescarecorp.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349548Location: Yescare -Fountain 94008Address: 9677 Hwy. 21 N Atmore, AL 36503Device: Problem Description: Q-00032188
Follow up to WO-01303043 - Inspection #: 29876
Defibtech
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Feb 4, 2026
To: peggy.gray@yescarecorp.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address so we can ensure timely deli
Timeline
📞
Case Linked Jan 21, 10:37 PM
Case Number:00561189
Subject:Follow up to WO-01303043. Waiting for response from Dylan
Status:Closed
🚨10.2 business days
📋
▶
3
Work Order Created Feb 4, 10:22 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:1m
📦
▶
2
Parts Requested Feb 4, 2:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:3h 50m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 10, 11:42 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 21h
⚠️6.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 1:14 PM
From:Reschedule
To:On Hold
Duration in Previous:8d 1h
⚠️7.0 business days
👷
▶
2
Technician Assigned Feb 26, 3:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:8d 2h, 0m
⏱️
Labor Added Feb 26, 3:46 PM
Type:Labor
Status:Open
Qty:2
✔️
▶
3
Status: Completed Feb 26, 4:29 PM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00091178
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Feb 27, 8:34 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:16h 3m
🏁
Status: Closed by Ryan SchwochowFeb 27, 2:37 PM
From:Reschedule
To:Closed
Duration in Previous:6h 3m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 3, 5:27 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 2h, 0m
🚨97.8 business days
🧾
Invoice Created Jul 21, 10:10 AM
Invoice Number:SM-255503
Bottlenecks
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)