Cleaned Device Externals
Visual Inspection; Passed
Battery Replaced
Initialize NIBP Board Completed
Calibration Completed
PM Completed per mfg specs
*See attached service record for detailed testing results*
12 x 12 x 12" Corrugated Boxes
Outbound 1Z01E3E70398492298
Delivered - 2/12/2026
Return 1Z01E3E79090089754
🔍Technician Findings
Wasn't able to duplicate issue. Unit had a dead battery, but after plugging in unit and powering on, unit turned on with no issues. Front panel DOES NOT need to be replaced. Performing PM through Welch Allyn service tool to ensure unit is working correctly.
Unit will need:
1x batt 22
1x 9 ft. Probe Well Kit, Oral, Blue - Item #: 02895-000
1x - 80 in. Nonin SpO2 Sensor, Reusable, Adult - Item #: 3278-010
1x - Hose, Blood Pressure, Fast, 5 ft. Item #: 4500-34
⚠️Problem Description
Q-00032187 - Follow up to WO-01303043 - Inspection #: 29876 -
Welch Allyn - Spot Vital Signs - 4400
Asset ID: 13265934
Serial #: 100071834122
Notes: Noticeable physical damage on device Intermittent failure Follow-up required. 1/21 DI: Device is missing TEMP PROBE, SPO2 CABLE and NIBP CONNECTOR is broken - Device is also giving low NIBP readings NORMAL SETTING: 112/81 â 116/81 â 115/77 HIGH SETTING: 187/133 â 181/120 â 186/132 LOW SETTING: 76/44 â 74/47 â 77/43 Device needs DEPOT SERVICE for calibration + additional repairs -
https://www.ebiotrack.com/workorder.php?wo=71370
To: peggy.gray@yescarecorp.com; marla.brewer@yescarecorp.com
CC: pamela.harrison@yescarecorp.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00089697_2-10-2026 9-15 AM.pdf, ShippingLabel_0001_1Z01E3E79090089754.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01349549
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair a
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: peggy.gray@yescarecorp.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349549Location: Yescare -Fountain 94008Address: 9677 Hwy. 21 N Atmore, AL 36503Device: Problem Description: Q-00032187 - Follow up to WO-01303043 - Inspection #: 29876 -
Welch
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Feb 4, 2026
To: peggy.gray@yescarecorp.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address so we can ensure timely deli
TEXT
Spot 4400-100071834122-(2026-02-26)-132052
Mar 4, 2026
Timeline
📞
Case Linked Jan 21, 10:42 PM
Case Number:00561190
Subject:Follow up to WO-01303043. Waiting for response from Dylan from 00561189.
Status:Closed
🚨10.2 business days
📋
▶
3
Work Order Created Feb 4, 10:25 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kimberly Hardison
Technician:Ryan Schwochow
📦
▶
2
Parts Requested Feb 4, 2:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:3h 50m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 10, 11:45 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 21h
⚠️6.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 1:03 PM
From:Reschedule
To:On Hold
Duration in Previous:8d 1h
⚠️7.0 business days
👷
▶
2
Technician Assigned Feb 26, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:8d 0h, 0m
🔩
5x Parts Added Feb 26, 2:50 PM
Type:Parts, Labor
Status:Open
Qty:1
📦
▶
2
Parts Requested Feb 26, 3:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 54m
⏳3.0 business days
🔩
▶
2
2x Parts Added Mar 2, 3:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 0h
⏳3.0 business days
✔️
▶
3
Status: Completed Mar 4, 10:14 AM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00091510
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:4m
💵
▶
2
Expenses Added Mar 4, 10:43 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:24m
⚠️7.0 business days
🏁
Status: Closed by Ryan SchwochowMar 12, 3:41 PM
From:Reschedule
To:Closed
Duration in Previous:8d 3h
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 17, 2:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨88.0 business days
🧾
Invoice Created Jul 21, 10:11 AM
Invoice Number:SM-256737
Bottlenecks
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)