Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 27, 2026
✗ SLA Missed (68 biz days late)
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
62d
▶ Clock Running
Status: Logistics
Feb 4 → May 4, 2026
62 business days (counted)
Running total: 62 of ? biz days used
Created: Feb 4, 2026
Canceled: May 4, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 4 → Feb 4 |
Created |
▶ Running
|
0 |
0 |
| Feb 4 → May 4 |
Logistics |
▶ Running
|
62 |
62 |
Dispatch
63.0 days
Over SLA
Created: Feb 4, 2026
Due: Jan 27, 2026
Completed: May 4, 2026 (96 days late)
⏱️
63.0d in Logistics
Longest Stage
🔄
2 transitions
Status Changes
⚠️
62.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
Removal of SN CSA-2014092573
🚨
Primary Delay
63.0 days stuck in "Logistics"
⏱️
Total Delay
62.0 business days over SLA thresholds
SLA vs Actual Time by Status
Logistics
63.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05042026 NFLOYD - HIGI has removed this kiosk at the customer request. EMSAR did not take any action on this removal.
⚠️
Problem Description
Removal of SN CSA-2014092573
📄
Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Timeline
📞
📋
Work Order:
WO-01349553
Type:
Removal
Priority:
PC
🚚
From:
Entered
To:
Logistics
Duration in Previous:
0m
🚫
From:
Logistics
To:
Canceled
Duration in Previous:
89d 4h
Bottlenecks
Logistics
Duration: 63.0 business days (threshold: 1.0 business days)
Exceeded by 62.0 business days