Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349557 ↗ ServiceMax

AUBURN MEMORIAL HOSPITAL • Inspection • PSM

📍 Auburn ENT & Nephrology — 77 NELSON ST, SUITE 130, AUBURN NY, 13021

Feb 4, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 20, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Feb 6 Assigned ▶ Running 2 2
Feb 6 → Feb 20 Scheduled ▶ Running 9 11
Feb 20 → Feb 20 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.8d
Field Work 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Field Work
0.4 days
Created: Feb 4, 2026 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
12.0 days Total Age
⏱️
9.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00564962
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Equipment Electrical Safety Test And Calibration Service 18 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10544
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Fetishing
Owner
Leona Coonrod
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349557 (current) Invoiced
Inspection • Taylor Duda
Created: Feb 4, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 9.8 days stuck in "Scheduled"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6 KSmith -- Scheduled for 2/20 with Tracy. Anytime in the afternoon.

2/6 KSmith -- Tracy requested a Monday or Friday afternoon for service. Provided 2/20 and am awaiting response (TD)

2/6 KSmith -- Sent email to schedule for 2/12

2/4 KSmith -- Sent email to schedule for 2/12

🔧 Work Performed
SEMI ANNUAL INSPECTION
🔍 Technician Findings
SEMI ANNUAL INSPECTION
⚠️ Problem Description
Inspection: Semi-Annual Equipment Electrical Safety Test And Calibration Service 18 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10544

Timeline

📞
Case Linked Feb 3, 4:06 PM
Case Number: 00564962
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 4, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 17m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 6, 12:31 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1d 20h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T17:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 18, 9:37 AM
Scheduled For: 2026-02-20T18:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Feb 20, 3:04 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 16
🔧
Status: Tech On Site by Taylor Duda Feb 20, 3:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 2h
✔️
Status: Completed by Taylor Duda Feb 20, 5:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 44m
⏱️
▶
2 3x Labor Added Feb 20, 6:06 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 1h 6m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Feb 25, 11:06 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254866

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00564962
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Feb 20, 1:00 PM
Created
Feb 4, 10:59 AM
Invoice #
SM-254866

Work Details (5)

Name Type Status Qty Amount Date
WL-03114207 Labor Open 0.5 $0.00 Feb 20, 3:04 PM
WL-03114208 Travel Open 16 - Feb 20, 3:04 PM
WL-03114549 Labor Open 1.75 $590.00 Feb 20, 6:06 PM
WL-03114550 Labor Open 1 $0.00 Feb 20, 6:06 PM
WL-03114551 Travel Open 30 - Feb 20, 6:06 PM

Details