Zone 2
WD HS drill not getting water.
ADDITIONAL NOTES
Building is under construction, does not affect area where the unit is located. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/10 KKelch called Beth to schedule for 2/13 between 9 and 11 am. Left Vm, sent email.
2/9/2026jsells
Ship To Name: Galveston Veterinary Clinic
Ship To Address: 2108 61st St
Ship To City/State: Galveston, TX 77551
Waybill (Tracking #): 1ZE444250370084563
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 014-10188-00 SERIAL #: DESCRIPTION: VALVE, SINGLE TURN NEEDLE
LINE NO: 2.1 QTY: 1 ITEM: 045-0001-183 SERIAL #: DESCRIPTION: WASHER LOCK 0.500 INT ZN
LINE NO: 3.1 QTY: 1 ITEM: 016-10424-00 SERIAL #: DESCRIPTION: CONTROL KNOB WITH INDICATOR
LINE NO: 4.1 QTY: 1 ITEM: 042-0184-01 SERIAL #: DESCRIPTION: SCR PNH M4 X 1.79 X 12M ATF PT CROSS RECESSZ MUST BE ROHS COMPLIANT CHR
2/4/26 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
2/13 CLacy- Removed and replaced water valve and knob parts sent by midmark. functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit HS drill knob is damaged
⚠️Problem Description
Zone 2
WD HS drill not getting water.
ADDITIONAL NOTES
Building is under construction, does not affect area where the unit is located. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📧
Email:Re: Scheduling for WO-01349558
Completed Feb 10, 2026
From: Galveston@nva.com
To: kaitlyn.kelch@emsar.com
Yes that will work, we do have dentals that day but I can use our old unit until the machine is fixed.
Client Relations TeamGalveston Veterinary Clinic409-744-5355Connect with us online!
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Tuesday, February 10, 2026 8:07 AMTo: Galveston <galveston@nva.com>Subject: Scheduling for WO-01349558 EXTERNAL EMAIL: This email was sent by a person from outside your organization. Exercise caution when
📧
Email: Scheduling for WO-01349558
Completed Feb 10, 2026
To: galveston@nva.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01349558
Body:
Good morning Beth,
I am reaching out from EMSAR to schedule the repair needed for your Midmark Mobile Delivery Unit. Our technician, Chane, can be there on 2/13 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: Th
📋
Outbound to +14097445355
Completed Feb 10, 2026
2/10 KKelch called Beth to schedule for 2/13 between 9 and 11 am. Left Vm, sent email.
📋
Outbound to +14099394277
Completed Feb 4, 2026
Left a vm, gave her the WO # and told her someone would be reaching out to schedule.
📅
WO-01349558 - Repair - AH9000 (Series) Mobile Delivery Unit - Galveston - NVA Galveston Veterinary Clinic
Feb 13, 2026 10:00am – 12:00pm
Work Order: WO-01349558
Account: MIDMARK
Customer Case Number: SR 1532406
Location: NVA Galveston Veterinary Clinic
Address: 2108 61st St, Galveston, TX 77551
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2709874
Contact Name: Beth Friesner
Contact Phone: 140
PDF
00564974 SRA
Feb 4, 2026
PDF
00564974 SRA
Feb 14, 2026
Timeline
📞
Case Linked Feb 3, 4:22 PM
Case Number:00564974
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 4, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 4, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:21m, 0m
⏳4.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 9, 6:02 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:5d 6h
👷
▶
2
Technician Assigned Feb 10, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 2m
🗓️
▶
2
Status: Scheduled Feb 10, 9:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-13T15:00:00.000+0000
⏳4.0 business days
⏱️
3x Labor Added Feb 14, 2:47 PM
Type:Labor, Travel
Status:Open
Qty:2, 1, 92
✔️
Status: Completed by Chane LacyFeb 14, 2:57 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 5h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 3:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
📨
▶
2
Status: Invoice Pending Feb 19, 12:22 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254371
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)