Zone 1
PROBLEM SUMMARY
NWD / unit has power but nothing on display
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship To Name: Pediatrics Northwest
Ship To Address: 505 S 336th St Ste 210
Ship To City/State: Federal Way, WA 98003-5947
Waybill (Tracking #): 1ZE444250372902719
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 04-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-1550-02 SERIAL #: DESCRIPTION: STERILIZER DISPLAY PCB ASSY - 18"
02/04/2026 EMartin called Lori Dunigan / (206) 617-1041 left VM advising WO-01349578 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
replace display, adj door gasket and spring, run multiple cycles with success, show staff results.
🔍Technician Findings
LCD display not visable
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
NWD / unit has power but nothing on display
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
spoke with Lori, she is still having issues with her equipment I asked her to call Midmark
📧
Email:RE: EMSAR Request for service at Pediatrics Northwest (Email to schedule service)
Completed Feb 10, 2026
From: LDunigan@pedsnw.net
To: michael.burris@emsar.com
Perfect, will see you on 02/16!
<https://www.pedsnw.net/wp-content/uploads/PedsNW-MB_Logo.png>
Lori Dunigan
Director of Clinical Operations
1313 Broadway, Suite 200, Tacoma, WA 98402
P: 253-383-5777 ext. 3043
Pronouns: she|her|hers
www.pedsnw.net <https://protect.checkpoint.com/v2/r01/___http://www.pedsnw.net/___.YzJ1OmVtc2FyMTpjOm86MDdhMDk5Mjc5ZjAwNjQ3YmQ4ZmM1MTRjODZhMzFjNmM6Nzo4NDFlOjVhMjU0Nzk5MWU0Nzk0NWJmMWQ1NjRmM
📧
Email: EMSAR Request for service at Pediatrics Northwest (Email to schedule service)
Completed Feb 10, 2026
To: ldunigan@pedsnw.net
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Pediatrics Northwest (Email to schedule service)
Body:
Hi Lori Dunigan,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Autoclave unit has power but nothing on display.
We currently have availabili
📋
Outbound to +12066171041
Completed Feb 4, 2026
02/04/2026 EMartin called Lori Dunigan / (206) 617-1041 left VM advising WO-01349578 created A coordinator will be reaching out to get this scheduled
📅
WO-01349578 - Repair - M9 (Series) Sterilizer - Federal Way - Pediatrics Northwest
Feb 16, 2026 4:00pm – 6:00pm
Work Order: WO-01349578
Account: MIDMARK
Customer Case Number: SR 1532444
Location: Pediatrics Northwest
Address: 505 S 336th St Ste 210, Federal Way, WA 98003-5947
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V1573117
Contact Name: Lori Dunigan
Contact Phone: 12066171041
Contact
PDF
00565003 SRA (1)
Feb 4, 2026
PDF
SRA - 1532444 - Pediatrics NW
Feb 16, 2026
Timeline
📞
Case Linked Feb 3, 5:45 PM
Case Number:00565003
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 4, 11:37 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 5, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:22h 28m, 0m
📅
Status: Ready for Scheduling by Jessica SellsFeb 5, 12:06 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1h 56m
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Feb 10, 12:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:5d 0h
⏳4.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 16, 3:15 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 2h
⏱️
Labor Added Feb 16, 3:29 PM
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Tim HolmanFeb 16, 6:18 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 3m
⏱️
▶
2
4x Labor Added Feb 16, 6:26 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:9m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 19, 1:18 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 18h
📨
Status: Invoice Pending by Nancy SuarezFeb 20, 12:52 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:23h 34m, 0m
🧾
Invoice Created Feb 20, 8:24 PM
Invoice Number:SM-254601
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)