I called a couple weeks ago regarding our EKG machine and I got it working. However, now it's not recognizing the leads being connected. I've been informed to order new leads, but I wanted to confirm what leads to order. Could you please assist?
I called a couple weeks ago regarding our EKG machine and I got it working. However, now it's not recognizing the leads being connected. I've been informed to order new leads, but I wanted to confirm what leads to order. Could you please assist? https://www.ebiotrack.com/workorder.php?wo=71376
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Email: Update: Awaiting Parts for Your Work Order
Completed Mar 25, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
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Email: Update: Awaiting Parts for Your Work Order
Completed Mar 18, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
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Email: Update: Awaiting Parts for Your Work Order
Completed Mar 11, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
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Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
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Inbound from +17573300150
Completed Feb 25, 2026
Customer called to check the status of parts. Transferred to Wendy
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Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: adavis45@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349616Location: Centerwell - PortsmouthAddress: 1817 Frederick Blvd Portsmouth, VA 23707Device: Problem Description: I called a couple weeks ago regarding our EKG machine and I got it
Feb 26, 2026 9:20am
@Gavin Poole Please assist with Parts update/tracking information from MM Team. Customer has down EKG impacting clinic operations. @Joseph Whalen
Timeline
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Case Linked Feb 3, 4:01 PM
Case Number:00564959
Subject:CW Portsmouth
Status:Closed
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3
Work Order Created Feb 4, 1:20 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
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Parts Requested
Order:00089682
Status:Closed
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Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨37.0 business days
🔩
▶
2
2x Parts Added Mar 27, 11:19 AM
2x Parts Added → Status: L2 Review
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Status: L2 Review by John Rolston
From:Awaiting Parts
To:L2 Review
Duration in Previous:50d 20h
⏳3.0 business days
👷
▶
2
Technician Assigned Mar 31, 10:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From:L2 Review, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:3d 23h, 0m
⏳3.0 business days
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▶
2
Status: Ready to Bill Apr 2, 9:36 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
⚠️5.0 business days
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Invoice Created Apr 8, 7:32 PM
Invoice Number:SM-258116
Bottlenecks
Awaiting Parts
Duration: 36.7 business days (threshold: 3.0 business days)
Exceeded by 33.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)