Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349624 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Arrow Animal Hospital - 8002 — 5130 W. Thunderbird Rd, Glendale AZ, 85306

Feb 4, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 3, 2026
✓ SLA Met (18 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: On Hold
Feb 4 → Mar 10, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Feb 4, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Mar 10 On Hold ▶ Running 23 23
Mar 10 → Mar 10 Assigned ▶ Running 0 23
Dispatch 0.0d
Holding 23.7d (excluded)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
23.7 days
Coordinators
0.0 days
Billing
0.0 days
Created: Feb 4, 2026 Due: Apr 3, 2026 Completed: Mar 10, 2026 (24 days early)
📅
23.7 days Total Age
⏱️
23.7d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565154
<no subject>
Closed
Name: Ellie Phone: 6235612677 Email: Ellie.therrien@lovet.com Notes: Co2 is not reading appropriately. I tested the co2 line on other machines and it works fine. I have zeroed the line. After awhile it zeros out and will read the graph but not give any numbers. There is no "light suction" near the line. Model: SunTech - BM5 Vet Elite Model Type: Vital Signs Monitor Asset ID: 13105555 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Arrowhead Ranch Hospital - 8006<https://www.ebiotrack.com/sites.php?sid=21555> Serial #: 01088092769436751123121221DWBCBAV0030
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ellie Therrien
Owner
Virtual Tech
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349624 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 4, 2026 • Closed: Mar 10, 2026
Completed with minor delays
Invoiced • 191 days old
🚨
Primary Delay 23.7 days stuck in "On Hold"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
23.7d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-5 Checking warranty status on CO2 sensor. Sensor under warranty recommended to request Claim via OEM. 2-4 Sent troubleshooting steps via email.
🔍 Technician Findings
Warranty claim via Philips.
⚠️ Problem Description
Name: Ellie Phone: 6235612677 Email: Ellie.therrien@lovet.com Notes: Co2 is not reading appropriately. I tested the co2 line on other machines and it works fine. I have zeroed the line. After awhile it zeros out and will read the graph but not give any numbers. There is no "light suction" near the line. Model: SunTech - BM5 Vet Elite Model Type: Vital Signs Monitor Asset ID: 13105555 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Arrowhead Ranch Hospital - 8006 Serial #: 01088092769436751123121221DWBCBAV0030 https://www.ebiotrack.com/workorder.php?wo=71378

Timeline

📞
Case Linked Feb 4, 11:00 AM
Case Number: 00565154
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 4, 1:32 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 24.0 business days
⏱️
▶
4 Labor Added Mar 10, 10:05 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 33d 19h
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Mar 13, 1:41 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256502
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00565154
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 4, 1:32 PM
Invoice #
SM-256502

Work Details (1)

Name Type Status Qty Amount Date
WL-03137047 Labor Open 0.016666666666667 $37.25 Mar 10, 10:05 AM

Details