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← WO Overview

WO-01349625 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Feb 4, 2026 → Jul 8, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (99 biz days late)
Active: 106 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Jul 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 4, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 14, 2026
6 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 7 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 17 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 17 of 7 biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 31, 2026
21 business days (counted)
Running total: 38 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 41 of 7 biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 41 of 7 biz days used
Created: Feb 4, 2026 Canceled: Jul 8, 2026
Business Days Used 106 / 7
0 7d budget +99d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 7
Feb 4 → Feb 4 L2 Screening ▶ Running 0 0 / 7
Feb 4 → Feb 4 Awaiting Parts ⏸ Paused 0 —
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 7
Feb 4 → Feb 5 Assigned ▶ Running 1 1 / 7
Feb 5 → Feb 14 Scheduled ▶ Running 6 7 / 7
Feb 14 → Feb 16 Reschedule ▶ Running 0 7 / 7
Feb 16 → Mar 2 Scheduled ▶ Running 10 17 / 7
Mar 2 → Mar 2 Reschedule ▶ Running 0 17 / 7
Mar 2 → Mar 31 Scheduled ▶ Running 21 38 / 7
Mar 31 → Apr 3 Reschedule ▶ Running 3 41 / 7
Apr 3 → Apr 3 Entered ▶ Running 0 41 / 7
Dispatch 0.2d
Material Management 0.1d
Coordinators 44.1d
✗ SLA Missed
Dispatch
0.2 days
Material Management
0.1 days
Coordinators
44.1 days
Over SLA
Created: Feb 4, 2026 Due: Feb 20, 2026 Completed: Jul 8, 2026 (137 days late)
📅
106.7 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
35.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564889
Follow up to WO-01328227 * No quote needed per SMC
Closed
Follow up to WO-01328227 Inspection #: 32146 Asset ID: 13289029 Serial #: 2303010000379 Model: Stryker Medical - 6252 Stair-Pro Notes: r> Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. BACK REST 6250-001-116 Out of range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349625 (current) Canceled
Repair
Created: Feb 4, 2026
Behind Schedule - Needs Attention
Canceled • 191 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 35.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Reschedule
3.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/3 KHardison - Cancelling. Not needed.

4/3 KSmith -- WO can be cancelled as unit cannot be located. FSEs have searched for 2 months for the unit while doing PMs at this account and it cannot be located. Dexter will reach out if the unit is located to have another WO created if needed.

4/1 KSmith -- Dexter is reaching out to the various regions to try and locate this unit.

3/31 KSmith -- Unit was never located during RWJ PMs. Awaiting response from Dexter if unit has been found. If not found by Friday WO will be closed. A new WO will be requested when/if the unit is found

3/11 KSmith -- FSEs are continuously looking for unit while doing RWJ PMs this month

3/2 SRogers: Updating to reschedule - unit was not found while tech was on site last week

2/13 SRogers: Updating to reschedule - unit could not be located.

🔧 Work Performed
2/27/26 - CA - Unit not found
🔍 Technician Findings
2/27/26 - CA - Unit not found
⚠️ Problem Description
Follow up to WO-01328227 Inspection #: 32146 Asset ID: 13289029 Serial #: 2303010000379 Model: Stryker Medical - 6252 Stair-Pro Notes: r> Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. BACK REST 6250-001-116 Out of range.
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 3, 2:30 PM
Case Number: 00564889
Subject: Follow up to WO-01328227 * No quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Feb 4, 1:39 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 4, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 4, 2:29 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 42m
👷
▶
2 Technician Assigned Feb 4, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 41m
🔩
▶
3 2x Parts Added Feb 5, 8:35 AM
2x Parts Added → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 16h 26m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 9, 8:39 AM
Scheduled For: 2026-02-10T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 10, 8:09 AM
Scheduled For: 2026-02-13T15:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 13, 8:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 12h
⏳ 0.4 business days
🗓️
▶
2 Status: Scheduled Feb 16, 8:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T15:00:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Shawn Rogers Mar 2, 8:04 AM
From: Scheduled
To: Reschedule
Duration in Previous: 13d 23h
🗓️
▶
2 Status: Scheduled Mar 2, 8:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-06T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 3, 3:21 PM
Scheduled For: 2026-03-05T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 8:53 AM
Scheduled For: 2026-03-10T17:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 11, 8:27 AM
Scheduled For: 2026-03-17T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 16, 8:40 AM
Scheduled For: 2026-03-19T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 18, 9:27 AM
Scheduled For: 2026-03-20T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 20, 3:54 PM
Scheduled For: 2026-03-25T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 23, 11:01 AM
Scheduled For: 2026-03-27T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 27, 4:08 PM
Scheduled For: 2026-04-01T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 30, 8:14 AM
Scheduled For: 2026-04-02T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 31, 8:37 AM
Scheduled For: 2026-04-01T15:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Mar 31, 4:12 PM
From: Scheduled
To: Reschedule
Duration in Previous: 29d 6h
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Apr 3, 8:32 AM
From: Reschedule
To: Entered
Duration in Previous: 2d 16h
🚫
Status: Canceled by Kimberly Hardison Apr 3, 9:47 AM
From: Entered
To: Canceled
Duration in Previous: 1h 15m

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Reschedule
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00564889
Closed
📦
Parts Order 00089689
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 1:39 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03092532 Parts Open 1 $147.60 Feb 5, 8:35 AM
WL-03092533 Expenses Open 1 $0.00 Feb 5, 8:35 AM

Details