2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2/11 KSmith -- FSEs are working on PMs for RWJ all month and are completing repairs as they go
🔧Work Performed
Removed and replaced backrest, rivets and rear wheels
Functional tests were performed unit is operating correctly.
🔍Technician Findings
Broken plastic backrest
Worn rear wheels
⚠️Problem Description
Inspection #: 32146
Asset ID: 13289016
Serial #: 040439196
Model: Stryker Medical - 6252 Stair-Pro
Notes: Truck MC-52 Noticeable physical damage on device Follow-up required. Unit fails PM, due to needed repairs. Broken plastic backrest and worn rear wheels Parts required: (1) - Plastic Backrest - 6250-001-116 (11) - Rivets - 0025-172-000 (2) - Wheels - 6252-001-114 https://www.ebiotrack.com/workorder.php?wo=71380
📄Description
Stryker 6252 Stair-PRO stair chair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: sarah.blayman@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349627Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6252 Stair-PRO 040439196Problem Description: Inspection #: 32146
Asset ID: 13289016
S
📅
WO-01349627 - Repair - 6252 Stair-PRO - Jersey City - JCMC EMS HQ Station #5
Feb 13, 2026 3:00pm – 4:00pm
Work Order: WO-01349627
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: JCMC EMS HQ Station #5
Address: 415 Montgomery Street, Jersey City, NJ 07302
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 040439196
Contact Name: Sarah Blayman
Contact Phone:
Timeline
📞
Case Linked Feb 3, 6:23 PM
Case Number:00565008
Subject:eBiotrack - New Work Order Request - Inspection Repair *No quote needed per SMC
Status:Closed
📋
▶
4
Work Order Created Feb 4, 1:41 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00089688
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 10, 1:17 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 23h
👷
▶
2
Technician Assigned Feb 10, 1:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
🔩
4x Parts Added Feb 10, 2:06 PM
Type:Parts, Expenses
Status:Open
Qty:1, 11, 2
🗓️
▶
2
Status: Scheduled Feb 11, 8:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-16T20:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 13, 8:38 AM
Scheduled For:2026-02-13T20:00:00.000+0000
⏱️
2x Labor Added Feb 13, 7:14 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 21
✔️
Status: Completed by Curtis AllenFeb 13, 7:20 PM
From:Scheduled
To:Completed
Duration in Previous:2d 11h
⏱️
▶
2
Labor Added Feb 13, 7:33 PM
Labor Added → Status: Closed
🏁
Status: Closed by Curtis Allen
From:Completed
To:Closed
Duration in Previous:14m
⏳1.6 business days
📄
▶
2
Status: Ready to Bill Feb 17, 11:49 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨99.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-254182
Bottlenecks
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)