Shuts off after 2 mins of running,
filter is clean. Wrench error showing.
3M - Bair Hugger 675
Asset ID: 13278885
Enter diagnostic mode and pull codes to troubelshoot issue
2/26 MOwens Called and spoke to Katie Jones. She said any day next week works for her. Scheduled the return visit for 3/5 with arrival between 10-11am.
2/24 MOwens Called to speak to Katie Jones but the office was closed.
02/23/2026. called 6 times in total could not get through to anyone to find out is they are open. left a vm on last call.
2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2/18 MOwens Called and spoke to Katie Jones. Told her to watch for the parts shipping to her location this Friday. Scheduled the return visit for next Mon. 2/23 with arrival between 10-11am.
1Z2FX9030351545906 shipping out today to the location.
2/5 MOwens Sent an email to Katie Jones scheduling the visit for 2/9 between 3-5pm.
2/5 MOwens Called to speak to Katie Jones. I told her I am checking about scheduling the visit for next Mon. 2/9 in the afternoon. I will send her an email Today to confirm.
🔧Work Performed
3M - Bair Hugger 675 ID:13278885 SN:16825
the fuse for the heating element is blown. the fuse needs to be replaced.
03/05/2026..MH
the fuse was replaced. the warmer was run for 5 minutes at 43 degrees Celsius for 5 minutes without error. then unit was electrically and functionally tested
🔍Technician Findings
error codes indicate the heating element is not heating up.
⚠️Problem Description
Shuts off after 2 mins of running,
filter is clean. Wrench error showing.
3M - Bair Hugger 675
Asset ID: 13278885
Enter diagnostic mode and pull codes to troubelshoot issue https://www.ebiotrack.com/workorder.php?wo=71381
📋
Outbound to +16094659326
Completed Feb 26, 2026
Called and spoke to Katie Jones. She said any day next week works for her. Scheduled the return visit for 3/5 with arrival between 10-11am.
📋
Outbound to +16094659326
Completed Feb 24, 2026
Called to speak to Katie Jones but the office was closed.
📋
Outbound to +16094659326
Completed Feb 18, 2026
Called and spoke to Katie Jones. Told her to watch for the parts shipping to her location this Friday. Scheduled the return visit for next Mon. 2/23 with arrival between 10-11am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: cjones@capevethospital.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349630Location: Cape Veterinary Associates LLCAddress: 305 Swainton Goshen Rd Cape May Court House, NJ 08210Device: Problem Description: Shuts off after 2 mins of running,
filter i
From: mowens@emsar.com
To: cjones@capevethospital.com
Katie
Thanks for talking with me this morning. My tech Michael Harris will go to your location next Monday 2/9 in the afternoon between 3-5pm.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +16094659326
Completed Feb 5, 2026
Called to speak to Katie Jones. I told her I am checking about scheduling the visit for next Mon. 2/9 in the afternoon. I will send her an email Today to confirm.
📅
WO-01349630 - Virtual Tech - Field Repair - Cape May Court House - Cape Veterinary Associates LLC
Mar 5, 2026 10:30am – 12:00pm
Work Order: WO-01349630
Account: MOUNT LAUREL ANIMAL HOSPITAL
Customer Case Number:
Location: Cape Veterinary Associates LLC
Address: 305 Swainton Goshen Rd, Cape May Court House, NJ 08210
Manufacturer:
Model #:
Serial #:
Contact Name: Katie Jones
Contact Phone: 609.465.9326
Contact Email: cjone
Timeline
📞
Case Linked Feb 4, 1:36 PM
Case Number:00565312
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Feb 4, 1:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 4, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 54m
👷
Technician Assigned by Melissa OwensFeb 5, 10:30 AM
Technician:Michael Harris
🗓️
▶
2
Status: Scheduled Feb 5, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-09T20:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisFeb 9, 2:33 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 3h
✔️
Status: Completed by Michael HarrisFeb 9, 11:40 PM
From:Tech On Site, Completed
To:Completed, Reschedule
Duration in Previous:9h 7m, 0m
⏳3.0 business days
🆕
Status: Entered by Melissa OwensFeb 12, 2:48 PM
From:Reschedule
To:Entered
Duration in Previous:2d 15h
🔍
Status: L2 Screening by Sherry ReichFeb 13, 2:12 PM