Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
132 pieces
https://www.ebiotrack.com/inspection.php?iid=32885
Primary Delay48.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay57.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Scheduling
48.6d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/15/26 AJinerson - Received email back from POC Christina confirming tech visit for Tuesday, 4/28 and Wednesday, 4/29 with arrival between 930am-1130am each morning.
POC on-site:
Arrival instructions:
Confirmed address - 1200 South Main Street, Suite 200 Bell Glade, FL 33430
UPDATED POC:
Christina Sime
(561) 996-2024
csime@convivasolutions.com
4/15/26 AJinerson - Email logged on WO-01362741. Sent email back to Christina asking to confirm the location/address so we can notify our team of any updates needed.
Additionally offered tech service visit on Tuesday, 4/28 and Weds. 4/29 with arrival between 930am-1130am each morning. Tech may need 1-2 days onsite due to the higher volume and location.
4/15/26 AJinerson - Email logged on WO-01362741. Received email back from Christina stating she is not the POC for this location anymore, she is actually the POC for: Conviva Belle Glade /WO-01349632. Asking for assistance with updating that on our end and ready to schedule her actual site's WO for Conviva Belle Glade.
4/14/26 AJinerson - WO has EMSAR House Account listed as Contact. Returning to Dispatch to please correct the contact on the WO.
🔧Work Performed
04/28/26 EBar.
I have advanced the annual inspection of the biomedical equipment; several calibration issues and faults were identified and corrected during this visit. All units were added to the EBT inventory system. The units that could not be located were archived.
🔍Technician Findings
04/28/26 EBar.
Annual biomedical equipment inspection. All units must be added to EBT
⚠️Problem Description
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
132 pieces
https://www.ebiotrack.com/inspection.php?iid=32885
From: csime@convivasolutions.com
To: abby.jinerson@emsar.com
Good morning,
I am no longer the Center Administrator for that location. I have made several attempts to contact EMSAR to have my center information updated but have not had much success. Would you be able to assist with updating the accounts to reflect the correct contact person? Additionally, could you please advise on how I can schedule the annual inspection for my equipment?
Any assistance you can provide would be greatly appr
📧
Email
Completed Apr 15, 2026
4/15/26 AJinerson - Email logged on WO-01362741. Sent email back to Christina asking to confirm the location/address so we can notify our team of any updates needed.
Additionally offered tech service visit on Tuesday, 4/28 and Weds. 4/29 with arrival between 930am-1130am each morning. Tech may need 1-2 days onsite due to the higher volume and location.
📧
Email
Completed Apr 15, 2026
4/15/26 AJinerson - Email logged on WO-01362741. Received email back from Christina stating she is not the POC for this location anymore, she is actually the POC for: Conviva Belle Glade /WO-01349632. Asking for assistance with updating that on our end and ready to schedule her actual site's WO for Conviva Belle Glade.
📅
WO-01349632 - Inspection - DD: 4/30/2026 - - Bell Glade - Conviva Belle Glade
Apr 28, 2026 9:30am – 1:00pm
Work Order: WO-01349632
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Belle Glade
Address: 1200 South Main Street, Suite 200, Bell Glade, FL 33430
Manufacturer:
Model #:
Serial #:
Contact Name: Melanie Rault
Contact Phone:
Contact Email: mrault@convivasolution
Timeline
📞
Case Linked Feb 4, 6:00 AM
Case Number:00565061
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
Work Order Created Feb 4, 1:49 PM
Work Order:WO-01349632
Type:Inspection
Priority:PSM
📅
Status: Ready for Scheduling by Leona CoonrodFeb 4, 5:56 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:4h 6m
🚨48.8 business days
🆕
Status: Entered by Abby JinersonApr 14, 5:03 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:68d 22h
📅
Status: Ready for Scheduling by Leona CoonrodApr 15, 9:36 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:16h 32m
👷
▶
2
Status: Assigned Apr 15, 1:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Elkin Barahona
🗓️
▶
2
Status: Scheduled Apr 15, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-28T13:30:00.000+0000
⚠️9.9 business days
🔧
Status: Tech On Site by Elkin BarahonaApr 28, 8:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 15h
⏱️
2x Labor Added Apr 28, 9:13 AM
Type:Labor, Travel
Status:Open
Qty:1.2, 50
⏱️
3x Labor Added Apr 29, 8:42 AM
Type:Labor, Travel
Status:Open
Qty:7.35, 1.6833333333333, 55
⏱️
2x Labor Added Apr 29, 8:47 AM
Type:Labor
Status:Open
Qty:1.3, 3.7
✔️
▶
2
Status: Completed Apr 29, 7:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Elkin Barahona
From:Tech Off Site
To:Closed
Duration in Previous:4m
⏳2.5 business days
📄
Status: Ready to Bill by Diane PattonMay 1, 1:49 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 18h, 0m
🧾
Invoice Created May 1, 7:40 PM
Invoice Number:SM-260804
Bottlenecks
Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Ready for Scheduling
Duration: 48.1 business days (threshold: 1.0 business days)
Exceeded by 47.1 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)