Primary Delay21.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay53.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
42.9d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
13.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/6/26 AJinerson - Received email back from POC Marie confirming tech visit on 4/22 with arrival between 8am-10am.
Sent email back providing tech info and list of tools, and asked for the below info.
POC onsite:
Arrival instructions/special requirements:
4/6/26 AJinerson - Sent email to POC Marie (email only listed, no phone).
Offered tech visit on Wednesday, 4/22 with eta between 8am-10am.
3/6/26 AJinerson - WO came in as "Repair" WO type, but problem description states this is for an "Annual Inspection". Returning to Dispatch to please correct WO type accordingly.
🔧Work Performed
4/22 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 55 DEVICES (47 PASS / 8 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED AND INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS. RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
4/22 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces : 53
https://www.ebiotrack.com/inspection.php?iid=32890 https://www.ebiotrack.com/workorder.php?wo=71382
📧
Email:RE: EMSAR Service Request - Telfair SP - 170 Longbridge Road Helena, GA 31037 - WO-01349633
Completed Apr 6, 2026
From: abby.jinerson@emsar.com
To: myawn@TeamCenturion.com
Hi Marie,
We have our technician, Dylan Ingraham, scheduled to visit on Wednesday, 4/22. Estimated arrival time will be closer to between 8:00 a.m. – 10:00 a.m. that morning.
Please see attached list of tools and equipment that our technician will need to bring on-site to perform this service.
Please let us know if there are any additional arrival instructions and/or special requests needed for this visit. Tha
📧
Email:Re: EMSAR Service Request - Telfair SP - 170 Longbridge Road Helena, GA 31037 - WO-01349633
Completed Apr 6, 2026
From: myawn@TeamCenturion.com
To: abby.jinerson@emsar.com
That is fine. Marie
Marie Yawn, RN, MSN, CCHP
Health Services Administrator/ Telfair SP
Healthcare beyond patient care,
healthcare for humanity.
Telfair State Prison
Helena, GA 31037
Direct: 229-868-3285
Mobile: 478-231-8466
Fax : 229-868-3228
myawn@teamcenturion.com <mailto:myawn@teamcenturion.com>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.
📧
Email: EMSAR Service Request - Telfair SP - 170 Longbridge Road Helena, GA 31037 - WO-01349633
Completed Apr 6, 2026
To: myawn@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Telfair SP - 170 Longbridge Road Helena, GA 31037 - WO-01349633
Body:
Good morning, Marie,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Telfair SP - 170 Longbridge Road Helena, GA 31037
We currently have our technician, Dylan Ingraham, available to visit on Wednesday, 4/22, with estimated
Work Order: WO-01349633
Account: Centurion of Georgia
Customer Case Number:
Location: Telfair SP
Address: 170 Longbridge Road, Helena, GA 31037
Manufacturer:
Model #:
Serial #:
Contact Name: Marie Yawn
Contact Phone:
Contact Email: myawn@teamcenturion.com
Due Date: 5/4/2026
Scheduled Date/Time:
Timeline
📞
Case Linked Feb 4, 6:01 AM
Case Number:00565066
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 4, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨22.0 business days
🆕
Status: Entered by Abby JinersonMar 6, 2:36 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:30d 0h
📅
Status: Ready for Scheduling by Erin MartinMar 6, 4:37 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 1m
🚨21.9 business days
👷
▶
2
Technician Assigned Apr 6, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:30d 16h
🗓️
▶
2
Status: Scheduled Apr 6, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-22T12:00:00.000+0000
🚨13.0 business days
🔧
Status: Tech On Site by Dylan IngrahamApr 22, 9:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 10h
⏱️
▶
2
8x Labor Added Apr 22, 11:05 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 25m, 0m
⏳2.1 business days
📄
▶
2
Status: Ready to Bill Apr 24, 11:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Apr 26, 10:09 PM
Invoice Number:SM-260125
Bottlenecks
Ready for Scheduling
Duration: 21.6 business days (threshold: 1.0 business days)
Exceeded by 20.6 business days
Ready for Scheduling
Duration: 21.3 business days (threshold: 1.0 business days)
Exceeded by 20.3 business days
Scheduled
Duration: 13.2 business days (threshold: 2.0 business days)
Exceeded by 11.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)