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← WO Overview

WO-01349635 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Glen Ave — 3536 W Glendale Ave, Phoenix AZ, 85051

Feb 4, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (24 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 3 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 2, 2026
37 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 3, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Feb 4, 2026 Completed: Apr 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Feb 9 Assigned ▶ Running 3 3
Feb 9 → Apr 2 Scheduled ▶ Running 37 40
Apr 2 → Apr 3 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 41.6d
Field Work 1.1d
Billing 21.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
21.0 days
Over SLA
Created: Feb 4, 2026 Due: Apr 30, 2026 Completed: Apr 3, 2026 (27 days early)
📅
40.8 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565059
eBiotrack - Automated New Inspection Created
Closed
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. Inspection: Annual Equipment Electrical Safety Test And Calibration Service 111 pieces https://www.ebiotrack.com/inspection.php?iid=32883
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349635 (current) Invoiced
Inspection • Tyler Bollman
Created: Feb 4, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
38.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 102 items
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. Inspection: Annual Equipment Electrical Safety Test And Calibration Service 111 pieces https://www.ebiotrack.com/inspection.php?iid=32883

Timeline

📞
Case Linked Feb 4, 6:00 AM
Case Number: 00565059
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 4, 1:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 9, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-07T15:00:00.000+0000
🚨 35.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 30, 12:15 PM
Scheduled For: 2026-04-02T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tyler Bollman Apr 2, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 52d 1h
⏱️
6x Labor Added Apr 2, 7:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 4, 4.5, 19
✔️
Status: Completed by Tyler Bollman Apr 2, 9:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 2m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 3, 11:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 52m
🚨 21.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 28d 5h
🧾
▶
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

📞
Case 00565059
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Apr 2, 11:00 AM
Created
Feb 4, 1:57 PM
Invoice #
SM-260858

Work Details (6)

Name Type Status Qty Amount Date
WL-03171455 Labor Open 0.75 $0.00 Apr 2, 7:30 PM
WL-03171456 Labor Open 4 $0.00 Apr 2, 7:30 PM
WL-03171457 Labor Open 4.5 $2,603.60 Apr 2, 7:30 PM
WL-03171458 Labor Open 0.75 $0.00 Apr 2, 7:30 PM
WL-03171459 Travel Open 19 - Apr 2, 7:30 PM
WL-03171460 Travel Open 19 - Apr 2, 7:30 PM

Details