Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349639 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Children’s Care – East — 6350 Davis Blvd. #1001, Naples FL, 34104

Feb 4, 2026 → Jun 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (80 biz days late)
Active: 97 biz days
🕐 Clock stopped: Tech Off Site (Jun 24, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
84d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Jun 4, 2026
84 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 4 → Jun 10, 2026
4 business days (counted)
Running total: 88 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 24, 2026
9 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 97 of ? biz days used
Created: Feb 4, 2026 Tech Off Site: Jun 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Jun 4 Ready for Scheduling ▶ Running 84 84
Jun 4 → Jun 10 Assigned ▶ Running 4 88
Jun 10 → Jun 24 Scheduled ▶ Running 9 97
Jun 24 → Jun 24 Tech On Site ▶ Running 0 97
Dispatch 0.0d
Coordinators 99.2d
Field Work 0.8d
Billing 19.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
99.2 days
Over SLA
Field Work
0.8 days
Billing
19.4 days
Over SLA
Created: Feb 4, 2026 Due: Jun 30, 2026 Completed: Jun 24, 2026 (6 days early)
📅
97.6 days Total Age
⏱️
84.6d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
99.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565062
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 47 Pcs https://www.ebiotrack.com/inspection.php?iid=32886
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349639 (current) Invoiced
Inspection • Joseph Anderson
Created: Feb 4, 2026 • Closed: Jun 24, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 84.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 99.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
84.6d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoiced
15.4d
Billing Review
1.0d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/20/26 Ycampos - Placing in BR so we can bill customer for inspection at new rates and not under annuity.

6/10/26 AJinerson - Email logged on WO-01341310. Sent 2nd scheduling email to Rod to provide updated scheduled service dates for the below sites/times.

Informing him that we have a few remaining sites for June that we still need to work into our schedule and will follow up as soon as we have an update on those.

SCHEDULE SERVICES AS OF 6/10:

Tuesday, 6/16 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116

Wednesday, 6/17 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116

Thursday, 6/18:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m. - Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116

Friday, 6/19:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m - Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 

Monday, 6/22 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 (Rescheduled date)

Tuesday, 6/23 with arrival between 9:00 a.m. – 11:00 a.m. – Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142

Wednesday, 6/24 with arrival between 11:00 a.m. – 1:00 p.m. - Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104

Monday, 6/29 with arrival between 9:00 a.m. – 11:00 a.m. – Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142

(I have notified our team to combine this facility and the Specialty facility together)

Tuesday, 6/30

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142

2nd stop with arrival between 10:00 a.m. – 11:00 a.m. - Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view

🔧 Work Performed
Inspected 60 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 47 Pcs https://www.ebiotrack.com/inspection.php?iid=32886

Timeline

📞
Case Linked Feb 4, 6:00 AM
Case Number: 00565062
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 4, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 85.0 business days
👷
2 Technician Assigned Jun 4, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 119d 22h
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Jun 10, 1:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-24T15:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jun 24, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 23h
⏱️
3 3x Labor Added Jun 24, 3:25 PM
3x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 2h 50m
⏱️
2 Labor Added Jun 24, 6:59 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 3h 33m
3.6 business days
📄
Status: Ready to Bill by Diane Patton Jun 29, 12:12 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 17h, 0m
🚨 15.0 business days
💵
Status: Billing Review by Yecenia Campos Jul 20, 11:05 PM
From: Invoiced
To: Billing Review
Duration in Previous: 21d 10h
📄
Status: Ready to Bill by Diane Patton Jul 21, 10:22 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11h 17m
3.0 business days
📨
Status: Invoice Pending by Diane Patton Jul 23, 5:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 7h
💰
Status: Invoiced by Diane Patton Jul 23, 6:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 9.7 business days
🧾
Invoice Created Aug 5, 8:48 AM
Invoice Number: SM-268173

Bottlenecks

Ready for Scheduling
Duration: 84.6 business days (threshold: 1.0 business days)
Exceeded by 83.6 business days
Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00565062
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jun 24, 11:30 AM
Created
Feb 4, 2:19 PM
Invoice #
SM-268173

Work Details (5)

Name Type Status Qty Amount Date
WL-03272314 Labor Open 0.36666666666667 $0.00 Jun 24, 3:25 PM
WL-03272315 Travel Open 8.3 - Jun 24, 3:25 PM
WL-03272316 Travel Open 49 - Jun 24, 3:25 PM
WL-03272318 Labor Open 3 $1,452.00 Jun 24, 3:26 PM
WL-03272704 Labor Open 2.9 $0.00 Jun 24, 6:59 PM

Details