Q-00032319
Follow up to WO-01339909
I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01
2/28/26 DPatton - invoice submitted through Wellpath portal
2/16/26 lcoonrod
follow up in case 00568851
2/11/26 RBerry- Updated due date based on parts. Updated delay code.
2/10 MOwens Replied back to email from Keenan that the first available date to schedule this repair visit is on 2/16 with arrival between 9-10am. He replied back that is fine with him.
02/06/26 lcoonrod
waybill 1ZE444250371010827
Currently, we are not able to provide the tracking details.
Order No: 753858
Customer PO No: PO016134
Customer: EMSAR Inc
Ship To Name: Davidson County Downtown Detention Center
Ship To Address: 200 James Robertson Parkway Part Order 89733
Ship To City/State: Nashville, TN 37201
Waybill (Tracking #): 1ZE444250371010827
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 002-10083-01 SERIAL #: DESCRIPTION: KIT, 225/627 MAIN PC BOARD
02/04/2026 Emartin updated Q-00032319 sent to L2 screening
🔧Work Performed
I removed old PCB and replaced with a new one sent to the customer. I tested all functions of the chair and placed back into service.
🔍Technician Findings
I arrived on site to change out the PCB.
⚠️Problem Description
Q-00032319
Follow up to WO-01339909
I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01 https://www.ebiotrack.com/workorder.php?wo=71385
📧
Email:Re: Davidson County TN Work Order Status
Completed Feb 10, 2026
From: mowens@emsar.com
To: KIverson@Wellpath.us, dnakoff@emsar.com
Cc: shawn.rogers@emsar.com
The repair WO is WO-01349645. I will schedule for Michael to go there on Monday 2/16 with arrival between 9-9:30am.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Keenan Iverson <KIverson@Wellpath.us>Sent: Tuesday, February 10,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: kiverson@wellpath.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349645Location: Davidson County Downtown Detention CenterAddress: 200 James Roberston Parkway Nashville, TN 37201Device: Problem Description: Q-00032319
Follow up to WO-01339909
I check
📅
WO-01349645 - Repair - Nashville - Davidson County Downtown Detention Center
Feb 16, 2026 9:00am – 11:00am
Work Order: WO-01349645
Account: Wellpath LLC
Customer Case Number:
Location: Davidson County Downtown Detention Center
Address: 200 James Roberston Parkway, Nashville, TN 37201
Manufacturer:
Model #:
Serial #:
Contact Name: KEENAN IVERSON
Contact Phone: 615-258-8633
Contact Email: kiverson@well
Timeline
📞
Case Linked Feb 3, 5:07 PM
Case Number:00564990
Subject:Follow up to WO-01339909
Status:Closed
📋
▶
2
Work Order Created Feb 4, 2:26 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 4, 5:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3h 18m
⏳4.8 business days
📅
▶
3
Status: Ready for Scheduling Feb 10, 3:45 PM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Melissa Owens
Technician:Michael Swingle
🗓️
▶
2
Status: Scheduled Feb 10, 5:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-16T14:00:00.000+0000
🔩
2x Parts Added Feb 11, 8:57 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEFeb 16, 9:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 16h
⏱️
▶
2
5x Labor Added Feb 16, 3:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:5h 14m, 0m
🏁
Status: Closed by MICHAEL SWINGLEFeb 16, 3:08 PM
From:Incomplete
To:Closed
Duration in Previous:2m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 9:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 18h
⚠️7.0 business days
📨
▶
3
Status: Invoice Pending Feb 28, 1:23 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-255247
Bottlenecks
Awaiting Parts
Duration: 4.2 business days (threshold: 3.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)