Zone 1
PM NWD 2nd of 5
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
Primary Delay5.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay8.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Awaiting Parts - Customer
0.7d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2-12 Mburris email from POC Dr, Kim to set appt 2-13 2pm
2-11 Mburris email sent to POC
2/5/26 lcoonrod
way bill 1ZE444250370838721
Currently, we are not able to provide the tracking details. Order No: 753369
Customer PO No: SR1531940
Customer: Midmark No Charge
Service Request NO: 1531940
Ship To Name: LOMITA PET HOSPITAL
Ship To Address: 25445 Narbonne Ave
Ship To City/State: Lomita, CA 90717-2125
Waybill (Tracking #): 1ZE444250370838721
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 05-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
2/4/26 SReich - Spoke to Florence, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
Pm conducted following all steps indicated my midmark and taking extra focus as this is a high cycle unit. Ensuring all steps followed, also completed PM checklist and provided to customer.
🔍Technician Findings
Customer states they would like preventative Maintenance completed on unit
⚠️Problem Description
Zone 1
PM NWD 2nd of 5
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: EMSAR Request for service at LOMITA PET HOSPITAL (Email to schedule service)
Completed Feb 12, 2026
From: lahospitalinfo@gmail.com
To: michael.burris@emsar.com
Yes that is fine.
I left the supplies next to the autoclave as I won't be there but I can let the staff know.
Dr. Kim
On Wed, Feb 11, 2026 at 1:37 PM Michael Burris <michael.burris@emsar.com <mailto:michael.burris@emsar.com> > wrote:
Hi Sandra Kim,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule
📧
Email: EMSAR Request for service at LOMITA PET HOSPITAL (Email to schedule service)
Completed Feb 11, 2026
To: lahospitalinfo@gmail.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at LOMITA PET HOSPITAL (Email to schedule service)
Body:
Hi Sandra Kim,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Autoclave.
We currently have availability on 2-13 with an arrival window bet
📋
Outbound to +13108569443
Completed Feb 4, 2026
Spoke to Florence, gave her the WO # and told her someone would be reaching out to schedule.