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← WO Overview

WO-01349653 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Drop Shipment • P3

📍 Conviva Plaza Linda #1761 — 10401 SW 40th Street, Miami FL, 33165

Feb 4, 2026 → Mar 9, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (3 biz days late)
Active: 6 biz days
Paused: 16 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 27, 2026
16 business days (not counted)
2d
▶ Clock Running
Status: L2 Review
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
4d
▶ Clock Running
Status: Closed
Mar 3 → Mar 9, 2026
4 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 6 of 3 biz days used
Created: Feb 4, 2026 Completed: Mar 9, 2026
Business Days Used 6 / 3
0 3d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 3
Feb 4 → Feb 27 Awaiting Parts ⏸ Paused 16 —
Feb 27 → Mar 3 L2 Review ▶ Running 2 2 / 3
Mar 3 → Mar 3 Assigned ▶ Running 0 2 / 3
Mar 3 → Mar 9 Closed ▶ Running 4 6 / 3
Mar 9 → Mar 9 WO Correction Needed ▶ Running 0 6 / 3
Dispatch 0.0d
Material Management 16.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.5 days
Over SLA
Billing
0.1 days
Created: Feb 4, 2026 Due: Feb 9, 2026 Completed: Mar 9, 2026 (27 days late)
📅
22.5 days Total Age
⏱️
16.5d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
17.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565082
eBiotrack - New Work Order Request - Inspection Repair
Closed
Conviva Plaza Linda #1761 Site: Conviva Plaza Linda #1761 Customer: Conviva Care Solutions (Humana) Customer #: 918 10457 SW 40th Street Miami, FL 33165 Inspection #: 31968 Asset ID: 13215975 Serial #: 130605115046 Model: Welch Allyn - 7670-01 Notes: Damaged Accessories – Emsar to ship replacement parts This unit needs Cuff and pump. Noticeable physical damage on device
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Munez
Owner
Virtual Tech
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349653 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 4, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 16.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
16.5d / 3.0d SLA
L2 Review
2.9d
Closed
4.7d / 1.0d SLA
WO Correction Needed
0.1d

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to the site after troubleshooting
🔍 Technician Findings
parts ordered and shipped to the site after troubleshooting
⚠️ Problem Description
Conviva Plaza Linda #1761 Site: Conviva Plaza Linda #1761 Customer: Conviva Care Solutions (Humana) Customer #: 918 10457 SW 40th Street Miami, FL 33165 Inspection #: 31968 Asset ID: 13215975 Serial #: 130605115046 Model: Welch Allyn - 7670-01 Notes: Damaged Accessories – Emsar to ship replacement parts This unit needs Cuff and pump. Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=71387

Timeline

📞
Case Linked Feb 4, 8:47 AM
Case Number: 00565082
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
3 Work Order Created Feb 4, 2:36 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089702
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
📦
Parts Requested Feb 4, 3:49 PM
Order: 00089719
Status: Closed
⏳ 4.0 business days
🔩
2x Parts Added Feb 9, 10:03 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
⏱️
Labor Added Feb 20, 10:07 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Feb 27, 12:11 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Sean Weaver
From: Awaiting Parts
To: L2 Review
Duration in Previous: 22d 21h
⏳ 3.0 business days
👷
▶
2 Status: Assigned Mar 3, 1:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Gavin Poole
Technician: Virtual Tech
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 9, 11:51 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 20h
✔️
Status: Completed by Wendy Argueta Mar 9, 12:36 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 45m, 0m
📄
▶
2 Status: Ready to Bill Mar 9, 12:54 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255985

Bottlenecks

Awaiting Parts
Duration: 16.5 business days (threshold: 3.0 business days)
Exceeded by 13.5 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📞
Case 00565082
Closed
📦
Parts Order 00089702
Closed
📦
Parts Order 00089719
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 4, 2:36 PM
Invoice #
SM-255985

Work Details (5)

Name Type Status Qty Amount Date
WL-03097476 Parts Open 1 $43.48 Feb 9, 10:03 AM
WL-03097477 Expenses Open 1 $20.67 Feb 9, 10:03 AM
WL-03113576 Labor Open 0.016666666666667 $29.75 Feb 20, 10:07 AM
WL-03123283 Parts Open 1 $68.51 Feb 27, 12:11 PM
WL-03123284 Expenses Open 1 $28.80 Feb 27, 12:11 PM

Details