Detailed work order timeline, KPIs, and analysis
HIGI LLC • Repair/PM • P4
📍 Sam's Club #8177 — 5101 S PECOS RD, Las Vegas NV, 89120
Feb 4, 2026 → May 7, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 4 → Feb 4 | Created | ▶ Running | 0 | 0 / 4 |
| Feb 4 → Feb 4 | L2 Screening | ▶ Running | 0 | 0 / 4 |
| Feb 4 → Feb 5 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 5 → Feb 5 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Feb 5 → Feb 6 | Assigned | ▶ Running | 1 | 1 / 4 |
| Feb 6 → Mar 10 | Scheduled | ▶ Running | 21 | 22 / 4 |
| Mar 10 → Mar 31 | Reschedule | ▶ Running | 15 | 37 / 4 |
| Mar 31 → Mar 31 | Entered | ▶ Running | 0 | 37 / 4 |
| Mar 31 → Mar 31 | Assigned | ▶ Running | 0 | 37 / 4 |
| Mar 31 → Apr 3 | Scheduled | ▶ Running | 3 | 40 / 4 |
| Apr 3 → Apr 3 | Entered | ▶ Running | 0 | 40 / 4 |
| Apr 3 → Apr 3 | Assigned | ▶ Running | 0 | 40 / 4 |
| Apr 3 → Apr 10 | Scheduled | ▶ Running | 5 | 45 / 4 |
| Apr 10 → Apr 10 | Entered | ▶ Running | 0 | 45 / 4 |
| Apr 10 → Apr 10 | Assigned | ▶ Running | 0 | 45 / 4 |
| Apr 10 → Apr 20 | Scheduled | ▶ Running | 6 | 51 / 4 |
| Apr 20 → Apr 20 | Reschedule | ▶ Running | 0 | 51 / 4 |
| Apr 20 → Apr 20 | Entered | ▶ Running | 0 | 51 / 4 |
| Apr 20 → Apr 21 | L2 Screening | ▶ Running | 1 | 52 / 4 |
| Apr 21 → Apr 22 | Awaiting Parts | ⏸ Paused | 1 | — |
| Apr 22 → Apr 23 | Ready for Scheduling | ▶ Running | 1 | 53 / 4 |
| Apr 23 → Apr 23 | Assigned | ▶ Running | 0 | 53 / 4 |
| Apr 23 → May 6 | Scheduled | ▶ Running | 9 | 62 / 4 |
| May 6 → May 6 | Tech On Site | ▶ Running | 0 | 62 / 4 |
5.7.26 hshaw - WP stated; Performed PM, missing checklist & pics
04/23/2026 LHill-rec'd call from Michael Burris and he advised to put this on Jason Morris for early 04/30 before he flies out that day.
04/23/2026 LHill-sent TEAMS message to NicholasWillick we have a HIGI repair/PM WO-01349657 in Las Vegas that is past due. Could we get Jason to do this next week while he is out there next week or send to WM?
04/20/2026 LHill-returning to dispatch. New parts order is needed.
04/20/2026 LHill-response from Nicholas Willick via TEAMS-Omar did have the parts, but gave them to Michael Russell. Mike quit without notice at the beginning of the month, and sent the parts back to Wilmington.
So, new parts will need to ship. I recommend to Jason Morris, since he will be traveling to Vegas next week to cover calls
04/20/2026 LHill-Sent TEAMS message to NicholasWillick Good morning....I'm working on the past due backlog and I saw WO-01349657 HIGI WO in Las Vegas, NV. I see it is assigned to Omar and parts were shipped to Omar. However, I do see a note that we were waiting for Michael Russell to get the HIGI skillset. Advise whom this needs to go to.
3/31/26 RBerry- Sent teams message to ASC to work this WO ASAP.
3/13/26 RBerry- Sent teams message in POD chat to NWillick stating:
Nicholas Willick WO-01349657- I see that this WO was placed into reschedule status until Michael Russell has the kiosk - Higi Health Stations skillset on 3/10/26. Do you have an update on him getting this skillset?
03.10- NWillick- moving it to rescheduling status until local tech gets modality confirmed
2-11 tech is train Vegas tech this week Vegas tech will do 2-16
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03093109 | Parts | Open | 1 | $0.00 | Feb 5, 12:55 PM |
| WL-03093110 | Parts | Open | 1 | $0.00 | Feb 5, 12:55 PM |
| WL-03093111 | Expenses | Open | 1 | $0.00 | Feb 5, 12:55 PM |
| WL-03197699 | Parts | Open | 1 | $0.00 | Apr 23, 11:05 AM |
| WL-03197700 | Parts | Open | 1 | $0.00 | Apr 23, 11:05 AM |
| WL-03197701 | Expenses | Open | 1 | $0.00 | Apr 23, 11:05 AM |
| WL-03216842 | Labor | Open | 1 | $0.00 | May 6, 4:23 PM |
| WL-03216843 | Labor | Open | 2 | $0.00 | May 6, 4:23 PM |
| WL-03216844 | Travel | Open | 27 | $0.00 | May 6, 4:23 PM |
| WL-03217045 | Expenses | Open | 1 | $0.00 | May 6, 6:06 PM |
| WL-03217046 | Expenses | Open | 1 | $0.00 | May 6, 6:06 PM |
| WL-03217048 | Expenses | Open | 1 | $0.00 | May 6, 6:07 PM |
| WL-03217049 | Expenses | Open | 1 | $0.00 | May 6, 6:07 PM |
| WL-03217050 | Expenses | Open | 1 | $0.00 | May 6, 6:07 PM |
| WL-03217051 | Expenses | Open | 1 | $0.00 | May 6, 6:08 PM |
| WL-03217052 | Expenses | Open | 1 | $0.00 | May 6, 6:08 PM |
| WL-03217053 | Expenses | Open | 1 | $0.00 | May 6, 6:08 PM |
| WL-03217572 | Labor | Open | 9 | $0.00 | May 7, 1:29 AM |
| WL-03217573 | Expenses | Open | 1 | $0.00 | May 7, 1:29 AM |
| WL-03217574 | Travel | Open | 59 | $0.00 | May 7, 1:29 AM |