407-324-9822
Use this password to access the kiosk: R7HP2P%6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
3/11/26 AJinerson - WO released past SLA, no chance of meeting SLA.
3/2/26 lcoonrod
Top monitor issue separated and on WO-01355186 as top monitor is OOS. Seat needs repaired as soon as possible.
2/4/2026jsells
spoke with Heidi, the higi was unplugged, seat not locking top monitor is dark, LED working , no key
2/4/2026jsells
Pharmacy closed for lunch
871-0001-02R OUT OF STOCK RC 2/5/2026
🔧Work Performed
Follow up needed for a PC. No issues found with the seat lock. No parts were used.
🔍Technician Findings
Kiosk was unplugged. Once plugged in the seat locked normally but the kiosk would only boot up to the bios screen.
⚠️Problem Description
Tech will be shipped replacement seat locking kit for this repair. Tech must have multimeter on site for repair.
Tech will first need to call L2 for troubleshooting prior to replacing parts sent.
Tech will be sent Key to Kiosk
**Location does not have a key, order a key and leave in the pharmacy when service is completed**
Special Instructions: Please restore network connectivity and confirm full functionality.
407-324-9822
Use this password to access the kiosk: R7HP2P%6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
📋
Outbound to +14073249822
Completed Feb 4, 2026
spoke with Heidi, the higi was unplugged, seat not locking top monitor is dark, LED working , no key
📋
Outbound to +14073249822
Completed Feb 4, 2026
pharmacy closed for lunch
Mar 3, 2026 11:24am
@Nicole Floyd Tyler called in to check on this WO. It was called in on 2/4. I noticed that if is for a seat locking issue and top monitor. Higi has been down for almost a month. Should this be on 2 separate WOs (one for the lock and one for the top monitor?) reminded them all in the meeting this morning that we are OOS on top monitors. Jessica Foley said she thought we had them now.
Mar 3, 2026 1:39pm
@Nicole Floyd Per our conversation, I have created a separate WO for the top monitor. (WO-01355186) @Phillip Castillo @Emanuel Rosado Could you please move the part order for the top monitor to WO-01355186. Do you need it back in L2? @Abby Jinerson one the part order is updated, please schedule. The Higi has been down for a month. @Jessica Foley
Mar 10, 2026 5:12pm
@Leona Coonrod created a separate WO for the top monitor. (WO-01355186)
@Phillip Castillo @Emmanuel Morales Could you please move the part order for the top monitor to WO-01355186 ASAP and move this WO forward?
Since the top monitor is OOS, the Seat will be repaired on WO-01349665 now.
Mar 17, 2026 10:17pm
@Robert Lewis please enter your Labor hour. Did you perform PM? if so, please attach the cheklist and requirement pictures.
📅
WO-01349665 - Repair/PM - DD: 2/10/2026 - - KMY8202F - Lake Mary - Publix 833
Mar 13, 2026 10:00am – 11:00am
Work Order: WO-01349665
Account: HIGI LLC
Customer Case Number: SD-334336
Location: Publix 833
Address: 825 Rinehart Road, Lake Mary, FL 32746
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1315
Contact Name:
Contact Phone:
Contact Email:
Due Date: 2/10/2026
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