Hi Derek,
Thanks for the update on the fridge order.
We have switched out the old fridge and need to ship it back to you.
Please let me know the pickup date.
Best,
Niesha
On Mon, Jan 26, 2026 at 3:11 PM Derek Reynolds <derek.reynolds@emsar.com>
wrote:
> ***** External Email - Use Caution *****
> ------------------------------
>
> [image: EMSAR email Logo]
>
>
>
> Dear Niesha Wilkins,
>
> We have ordered the replacement fridge needed for the request below.
> Please let us know if you need additional assistance after the parts
> arrive. For updates on tracking or order status please email
> orders@emsar.com and reference the work order number below.
>
> *REQUEST DETAILS*
>
> - *Work Order #:* WO-01339905
> - *Location:* Oak Street Health - Flatbush, NY
> - *Request Notes:* Drop ship replacement fridge
>
> Old Fridge
> Model: American Biotech Supply - PH-ABT-UCBI-0404G-ADA-LH
> Model Type: Refrigerator
> Custom Field:
> Notes:
> Asset ID: 13236671
> Site: Oak Street Health - Oak Street Health - Flatbush, NY
> Department: Primary CareDepreciation Start Date:Physical Location:
> LabDepreciation Term: 0yrsSerial #: ABS-24266878-2502-V52
> - *Date Opened:* 2026-01-26 20:08:27
>
> Thank you for trusting EMSAR with your medical equipment needs. We look
> forward to resolving this issue together.
>
> EMSAR Virtual Tech Team
> (888)-841-5155 (Option 2)
> virtualtech@emsar.com
>
> For any questions please contact us 888-841-5155 (Option 2) or
> virtualtech@emsar.com
>
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>
> []
>
>
>
> Derek S. Reynolds
> BioMedical Equipment Engineer
> derek.reynolds@emsar.com
> 888-841-5155 ext 2
> Office: (937) 741-4833
>
--
*Niesha Wilkins | **Practice Manager *
*Flatbush** | 1249 Nostrand Ave Brooklyn, NY 11225 **| **☏ (718)502-8927*
Hi Derek,
Thanks for the update on the fridge order.
We have switched out the old fridge and need to ship it back to you.
Please let me know the pickup date.
Best,
Niesha https://www.ebiotrack.com/workorder.php?wo=71390
📧
Email: Repair Service Request - Response Required
Completed Feb 5, 2026
To: niesha.wilkins@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Repair Service Request - Response Required
Body:
Dear Niesha Wilkins,We have been unsuccessful in our attempts to connect with you regarding the troubleshooting steps for the service request detailed below. Please respond to this email or call us at 888-841-5155 (Option 2). If this issue has already been resolved, kindly inform us so that we can close the service request ticket.REQUEST