Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349684 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Auburn Community Hospital — 17 Lansing St, Auburn NY, 13021

Feb 4, 2026 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2026
✓ SLA Met (47 biz days early)
Active: 1 biz days
Paused: 138 biz days
🕐 Clock stopped: Canceled (Aug 24, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Aug 24, 2026
138 business days (not counted)
Created: Feb 4, 2026 Canceled: Aug 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 5 Created ▶ Running 1 1
Feb 5 → Aug 24 Ready for Release ⏸ Paused 138 —
Dispatch 1.4d
Holding 138.8d (excluded)
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
138.8 days
Created: Feb 4, 2026 Due: Oct 31, 2026 Completed: Aug 24, 2026 (68 days early)
📅
139.4 days Total Age
⏱️
138.8d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565380
URGENT Philips WO Request
Closed
Annual PM
Priority
High
Origin
Email
Reason
New Case
Contact
Mark Sealy
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349684 (current) Canceled
Preventive Maintenance
Created: Feb 4, 2026
On Track
Canceled • 259 days old
🚨
Primary Delay 138.8 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
138.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/24/2026 Mklose- PWO was cancelled, reached out to Super to see if can cancel EWO

07/21/2026 MKlose rcvd email from David Green, Philips FSE, he adv does PM's in house

07/20/2026 YEspino Follow up email has been sent out by MKlose looping in Fady to try and verify and schedule out the devices in question.


07/13/2026: ARoosa - Called (315) 247-9093

David Green, VM/LM asking him to return call so we can schedule.


07/01/2026 ARoosa - Sent 1st attempt email to Mark Sealy & David Green

⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 4, 3:00 PM
Case Number: 00565380
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 4, 3:27 PM
Work Order: WO-01349684
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Megan Klose Feb 5, 12:37 PM
From: Entered
To: Ready for Release
Duration in Previous: 21h 9m
🚨 139.0 business days
🚫
Status: Canceled by Rebecca Arnold Aug 24, 3:44 PM
From: Ready for Release
To: Canceled
Duration in Previous: 200d 2h

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00565380
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 3:27 PM
Invoice #
N/A

Details