Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349688 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Feb 4, 2026 → Jun 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 9, 2026
✗ SLA Missed (56 biz days late)
Active: 101 biz days
🕐 Clock stopped: Completed (Jun 30, 2026)
75d
▶ Clock Running
Status: Created
Feb 4 → May 21, 2026
75 business days (counted)
Running total: 75 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
May 21 → Jun 26, 2026
24 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 26 → Jun 30, 2026
2 business days (counted)
Running total: 101 of ? biz days used
Created: Feb 4, 2026 Completed: Jun 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → May 21 Created ▶ Running 75 75
May 21 → Jun 26 Ready for Scheduling ▶ Running 24 99
Jun 26 → Jun 30 Scheduled ▶ Running 2 101
Dispatch 75.4d
Coordinators 26.8d
Billing 0.4d
✗ SLA Missed
Dispatch
75.4 days
Over SLA
Coordinators
26.8 days
Over SLA
Billing
0.4 days
Created: Feb 4, 2026 Due: Apr 9, 2026 Completed: Jun 30, 2026 (81 days late)
📅
100.7 days Total Age
⏱️
75.4d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
98.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565379
URGENT Philips WO Request
Closed
Preventative Maintenance Visit - EPIQ CVxi Ultrasound System Installed Product 84790612 Serial Number US421B0769
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (2)
WO-01349688 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Feb 4, 2026 • Closed: Jun 29, 2026
WO-01349690 Invoiced
Preventive Maintenance • Jason Yenser
Created: Feb 4, 2026 • Closed: Jun 29, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 75.4 days stuck in "Entered"
⏱️
Total Delay 98.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
75.4d / 0.5d SLA
Ready for Scheduling
24.9d / 1.0d SLA
Scheduled
1.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/26/2026 ARuby - Called Stephen Blumberg (202) 877-5635 with Fady. Steve answered and confirmed 6/29 with Jason Yenser. Dispatching to Jason for 1pm

06/24/2026 ARuby - Called Stephen Blumberg (202) 877-5635 Austin answered and then hung up on me. Sent FU email to stephen.l.blumberg@medstar.net


06/24/2026 ALuman - called (202) 877-5635 to speak with Stephen Blumberg. No answer, VM box full. pressed # to speak w/ Biomed. advised he is in a meeting and unavailable and to call back later. Rebecca sending EL to Fady

06/15/2026 ALuman - sent another attempt (third attempt) to have Stephen sign EL and schedule PMs

06/02/2026 ARuby -(202) 877-5635 for stephen line is full and couldnt LM press # for biomed oper said stephen is not in and LM with him for stephen to call back. Sent new email asking him for the ELs to be signed.

05/28/2026 ARuby - Sent EL to stephen.l.blumberg@medstar.net proposed new dates

05/27/2026 ARuby - FSE Allan Klus advised today that he has PTO friday afternoon. Sent email to stephen asking for Allan to come onsite tomorrow @9:30 & 2:30. I advised he would need to sign an EL if this does not work.


05/27/2026 ALuman - called Stephen Blumberg 2002-877-5635, asked if they can accommodate the PMs on 5/29. He advised he will see what he can do and follow up via email to Central Scheduling

05/21/2026 ARuby - (202) 877-5635 stephen.l.blumberg@medstar.net NA, not set up to take VM, auto system said to press # to speak to biomed, VM/LM for Stephen Sent FU email.


05/19/2026 ALuman - called Steve (202) 877-5635 to propose May 28 @930. No answer, unable to leave VM. sent follow up email to stephen.l.blumberg@medstar.net

05/06/2026 Rbailey - Sent Updated email to propose May 28 @930


04/17/2026 Rbailey - Called 202.877.5635 Spoke with Steve. Advised that the 23rd was no longer available. Resent for visibility. Offered 24th at 1pm


04/06/2026 Rbailey - Called 202.877.5635 NA on VM for Stephen. Xfer'd to BioMed spoke to Gina. Advised I was sending email

stephen.l.blumberg@medstar.net

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit - EPIQ CVxi Ultrasound System Installed Product 84790612 Serial Number US421B0769
📞 Call Description
PM - Contract - BG Required

Timeline

📞
Case Linked Feb 4, 2:56 PM
Case Number: 00565379
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 4, 3:37 PM
Work Order: WO-01349688
Type: Preventive Maintenance
Priority: PC
🚨 76.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby May 21, 1:11 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 105d 20h
🚨 25.0 business days
👷
3 Technician Assigned Jun 26, 2:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-29T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 1h
2.0 business days
⏱️
6x Labor Added Jun 29, 10:13 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.75, 1.75, 2, 169
✔️
Status: Completed by Jason Yenser Jun 29, 10:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 7h, 0m
⏱️
2 Labor Added Jun 30, 12:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 11m
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Entered
Duration: 75.4 business days (threshold: 4.0 business hours)
Exceeded by 74.9 business days
Ready for Scheduling
Duration: 24.9 business days (threshold: 1.0 business days)
Exceeded by 23.9 business days

🔗 Related Artifacts

📞
Case 00565379
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 29, 1:00 PM
Created
Feb 4, 3:37 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03278446 Labor Open 3.75 $0.00 Jun 29, 10:13 PM
WL-03278447 Labor Open 1.75 $275.00 Jun 29, 10:13 PM
WL-03278448 Labor Open 2 $0.00 Jun 29, 10:13 PM
WL-03278449 Expenses Open 1 $0.00 Jun 29, 10:13 PM
WL-03278450 Travel Open 169 $0.00 Jun 29, 10:13 PM
WL-03278451 Travel Open 169 $0.00 Jun 29, 10:13 PM
WL-03278972 Labor Open - $38.00 Jun 30, 12:41 PM

Details