Zone 2
NWD Unusual noise
Only available on Monday – Thursday only. POC is unavailable on Thursdays. Can ask for Victoria to schedule if MaryAnn is
unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the
POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2/11 KSmith -- Scheduled for 2/16 with MaryAnn. 12pm-2pm
2/11 KSmith -- Sent email to schedule for Monday
2/10/2026jsells
Ship To Name: Newburgh Dermatology
Ship To Address: 400 Gidney Ave
Ship To City/State: NEWBURGH, NY 12550
Waybill (Tracking #): 1ZE444250345291190
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 2 ITEM: 053-1418-00 SERIAL #: DESCRIPTION: UPPER GLIDE
2/5 KSmith -- Scheduled for Monday with Victoria around 12pm
2/4 KSmith -- Sent email to schedule for 2/9
2/4/2026jsells
left a voicemail with the work order number and I let them know that a coordinator would be calling to schedule
🔧Work Performed
Unit functions as it should but when going up initially I did hear a small crunch. Removed shrouds thinking it could be the plastic pieces around the shrounds snapping off. Once I was able to see inside I noticed brown plastic pieces broken inside the base. Spoke Jason@MM And he confirmed that it came from the upper glides that are underneath seat. Spoke with MaryAnne and advised her of the price for each glide. She approved parts. Confirmed with Jason and he went ahead and placed order for return visit repair. Reinstalled shrouds and function & cycle tested to confirm no other issues Part# 0531418-00
**2/16-LT- R&R both PL & PR upper glides. Adjusted upholstery, was not allowing stirrups to deploy properly. Function & cycle tested to confirm no other issues
🔍Technician Findings
Unit in service.
⚠️Problem Description
Zone 2
NWD Unusual noise
Only available on Monday – Thursday only. POC is unavailable on Thursdays. Can ask for Victoria to schedule if MaryAnn is
unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the
POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: maryannrandone@hfmg.net
To: ksmith@emsar.com
This is the first time you received an email from this sender (maryannrandone@hfmg.net). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
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Monday would be great. It would need to be between the hours of 8:00 and 3:00. Between 12 and 1:00 is preferred but not required.
To: maryannrandone@hfmg.net
CC:
BCC:
Attachment: --none--
Subject: Newburgh Dermatology -- Midmark Repair -- WO-01349710
Body:
Good Morning MaryAnn,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive to your facility today.
Would Monday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaime
To: maryannrandone@hfmg.net
CC:
BCC:
Attachment: --none--
Subject: Newburgh Dermatology -- Midmark Repair -- WO-01349710
Body:
Hi MaryAnn,
We received a request from Midmark to repair your unit that is making noises.
Would Monday, February 9th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers lega
📋
Outbound to +18455611565
Completed Feb 4, 2026
left a voicemail with the work order number and I let them know that a coordinator would be calling to schedule