Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349727 ↗ ServiceMax

MOPEC • Repair • P7

📍 MD Anderson — 9222 Luoretta Rd, Houston TX, 77070

Feb 4, 2026 → Feb 10, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 13, 2026
🕐 Clock stopped: Tech Off Site (Feb 11)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.7 days
Created: Feb 4, 2026 Due: Feb 13, 2026 Completed: Feb 11, 2026 (2 days early)
📅
4.2 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564545
Needs quote
Closed
Q-00032308 Type of Service Requested: Sakura SK Unit not elevating. Need to swap elevating button and check electrical connections Make / Model: SK0405-01 SN: Not provided. Parts Description(s): Elevating button
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shane Parish
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349727 (current) Invoiced
Repair • Arturo Diaz
Created: Feb 4, 2026 • Closed: Feb 10, 2026
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5 KKelch called Shane to schedule for 2/10 between 12 and 2 pm. Customer confirmed. 

🔧 Work Performed
Discussed reported issue with POC. Work order instructions indicated replacement part should have been shipped, but no part was found. Checked button connections to actuator module, and power source. Contacted manufacturer support. Spoke with Jessica. Jessica informed equipment is under warranty and opened a warranty repair ticket for manufacturer tech to return with part.
🔍 Technician Findings
Equipment recently installed
⚠️ Problem Description
Q-00032308 Type of Service Requested: Sakura SK Unit not elevating. Need to swap elevating button and check electrical connections Make / Model: SK0405-01 SN: Not provided. Parts Description(s): Elevating button

Timeline

📞
Case Linked Feb 2, 4:34 PM
Case Number: 00564545
Subject: Needs quote
Status: Closed
⏳ 2.9 business days
📋
▶
3 Work Order Created Feb 4, 5:19 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 5, 9:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16h 20m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-10T18:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Feb 10, 12:51 PM
Type: Labor, Travel
Status: Open
Qty: 1, 30
🔧
▶
2 Status: Tech On Site Feb 10, 1:57 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
🚗
Status: Tech Off Site by Arturo Diaz Feb 10, 7:06 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 8m
✔️
Status: Completed by Arturo Diaz Feb 10, 7:12 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 12:09 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🧾
Invoice Created Feb 13, 6:48 PM
Invoice Number: SM-253979

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00564545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
Corporate
Technician
Arturo Diaz
Scheduled
Feb 10, 1:00 PM
Created
Feb 4, 5:19 PM
Invoice #
SM-253979

Work Details (6)

Name Type Status Qty Amount Date
WL-03091732 Expenses Open 1 $0.00 Feb 4, 5:19 PM
WL-03099154 Labor Open 1 $0.00 Feb 10, 12:51 PM
WL-03099155 Travel Open 30 $155.00 Feb 10, 12:51 PM
WL-03099156 Travel Open 30 $0.00 Feb 10, 12:51 PM
WL-03099261 Labor Open 1 $119.00 Feb 10, 2:00 PM
WL-03099262 Labor Open 0.5 $0.00 Feb 10, 2:00 PM

Details