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← WO Overview

WO-01349729 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Hope Mills Rd Animal Hospital — 2307 Hope Mills Rd, Fayetteville NC, 28304

Feb 4, 2026 → Feb 17, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 10, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 5 → Feb 5, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
Created: Feb 4, 2026 Completed: Feb 17, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 4
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1 / 4
Feb 5 → Feb 5 Assigned ▶ Running 0 1 / 4
Feb 5 → Feb 5 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 1 / 4
Feb 5 → Feb 6 Assigned ▶ Running 1 2 / 4
Feb 6 → Feb 17 Scheduled ▶ Running 6 8 / 4
Feb 17 → Feb 17 Tech On Site ▶ Running 0 8 / 4
Dispatch 0.0d
Material Management 0.6d
Coordinators 9.8d
Field Work 0.4d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.6 days
Coordinators
9.8 days
Over SLA
Field Work
0.4 days
Billing
1.6 days
Over SLA
Created: Feb 4, 2026 Due: Feb 13, 2026 Completed: Feb 17, 2026 (3 days late)
📅
8.2 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565099
Maintenance
Closed
Zone 2 PM NWD 4th of 5 PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Hayley Haynes
Owner
Jessica Sells
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349729 (current) Invoiced
Preventive Maintenance • Christopher Morning
Created: Feb 4, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Awaiting Parts - Customer
0.6d
Assigned
1.4d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 RBerry- updated due date based on parts.


2/6 MOwens Called and spoke to Hayley Haynes. I told her the arts from Midmark should deliver next Mon 2/9. She will watch or the PM kit and have it ready for when the tech goes onsite for the service visit. She requested the PM be scheduled for Tues. 2/17 when they don't have dentals scheduled. I confirmed the arrival between 9-9:30am.


Your shipment

1ZE444250372939814

Estimated delivery

Monday, February 09, between 9:00 A.M. - 11:00 A.M.


02/05/2026 Emartin

Order No: 753358

Customer PO No: SR1532322

Customer: Midmark No Charge

Service Request NO: 1532322

  

Ship To Name: Hope Mills Rd Animal Hospital

Ship To Address: 2307 Hope Mills Rd    

Ship To City/State: FAYETTEVILLE, NC 28304

Waybill (Tracking #): 1ZE444250372939814

Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 05-FEB-2026


2/4/2026jsells

spoke with Dorothy, and I gave the work order number and let her know that a coordinator will be calling to schedule

🔧 Work Performed
2-17-26 CTM - Performed pm on Midmark VetPro 10000 .TESTED PASS. Notified POC Hayley Haynes of completion .
🔍 Technician Findings
2-17-26 CTM - Perform pm on Midmark VetPro 10000 . Notify POC Hayley Haynes of completion .
⚠️ Problem Description
Zone 2 PM NWD 4th of 5 PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 4, 9:11 AM
Case Number: 00565099
Subject: Maintenance
Status: Closed
📋
▶
3 Work Order Created Feb 4, 5:23 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Feb 5, 8:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
Status: Ready for Scheduling by Erin Martin Feb 5, 1:49 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 4h 59m
👷
▶
2 Technician Assigned Feb 5, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 5m
🗓️
▶
2 Status: Scheduled Feb 6, 11:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-17T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 17, 8:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
2x Labor Added Feb 17, 9:09 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 70
⏱️
▶
2 Labor Added Feb 17, 11:51 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 11m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 23, 3:36 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254685

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00565099
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 17, 9:00 AM
Created
Feb 4, 5:23 PM
Invoice #
SM-254685

Work Details (4)

Name Type Status Qty Amount Date
WL-03091733 Parts Open 1 $0.00 Feb 4, 5:23 PM
WL-03108337 Labor Open 1.5 $0.00 Feb 17, 9:09 AM
WL-03108338 Travel Open 70 $110.00 Feb 17, 9:09 AM
WL-03108614 Labor Open 3.5 $240.00 Feb 17, 11:51 AM

Details