Zone 1
Dispatch Type Repair Email jen.heinsman@destpet.com
PROBLEM SUMMARY
NWD Water leaking from scaler tubing.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/16 KSmith -- Scheduled for 2/19 with Jenn. 10am-12pm
2/16 KSmith -- Spent over 5 minutes on hold. Sending email to schedule for Thursday
2/16/2026jsells
Ship To Name: North Shore Animal Hospital
Ship To Address: 42-02 215TH ST
Ship To City/State: BAYSIDE, NY 11361-2931
Waybill (Tracking #): 1ZE444250170541410
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 16-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 029-4650-00 SERIAL #: DESCRIPTION: TRIBLOCK ASSY
2/9 KSmith -- Scheduled for Friday with Jen. 12pm-2pm. Jen turned down Wednesday/Thursday due to having dentals scheduled that they could not cancel. No dentals scheduled Friday afternoon.
2/6 KSmith -- Sent email to schedule for 2/10
2/5 KSmith -- Sent email to schedule for 2/10
2/5 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Found tri block leaking scaler air barb on tri block is broken. Spoke to Jason at midmark shipping new tri block approved next day by Jen.
2/19/26
The technician replaced the tri-blocker on the unit, inspected the unit for any leaks, and checked all functions. The unit is working properly.
🔍Technician Findings
Site states unit is leaking from scaler.
⚠️Problem Description
Zone 1
Dispatch Type Repair Email jen.heinsman@destpet.com
PROBLEM SUMMARY
NWD Water leaking from scaler tubing.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Completed Feb 16, 2026
From: jen.heinsman@destpet.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (jen.heinsman@destpet.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
YES Please!!! Thank you!
Respectfully,
Jen Heinsman
Practice Manager
North Shore Animal Hospital
42-02 215th Street
Bayside, NY, 11361
( 718 ) 423-9600
Veterinarinbaysideny.com
_____________________
📧
Email: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Completed Feb 16, 2026
To: jen.heinsman@destpet.com
CC:
BCC:
Attachment: --none--
Subject: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Body:
Hi Jennifer,
The parts for the repair of your Midmark unit are scheduled to ship today from Midmark. They should be arriving tomorrow (Tracking has not updated yet).
Would Thursday work for the technician to come onsite and service the unit? That is our next available date currently.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT CO
📋
Outbound to +17184239600
Completed Feb 16, 2026
Spent over 5 minutes on hold. Sending email to schedule for Thursday
📋
Inbound from +17184239600
Completed Feb 16, 2026
Jennifer calling back to get this scheduled, could not transfer the call to Kourtney Smith, sending a teams message.
📋
Inbound from +17184239600
Completed Feb 16, 2026
customer called to reschedule this appointment
📋
Inbound from +17189285699
Completed Feb 13, 2026
transferred to coordinatort
📋
Outbound to +17184239600
Completed Feb 9, 2026
Scheduled for Friday with Jen. 12pm-2pm. Jen turned down Wednesday/Thursday due to having dentals scheduled that they could not cancel. No dentals scheduled Friday afternoon.
To: jen.heinsman@destpet.com
CC:
BCC:
Attachment: --none--
Subject: Re: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Body:
Good Morning Jennifer,
We received a request from Midmark to repair your Vetpro unit that is leaking water from the scaler tubing.
Would Wednesday, February 11th work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.CO
📧
Email: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Completed Feb 5, 2026
To: jen.heinsman@destpet.com
CC:
BCC:
Attachment: --none--
Subject: North Shore Animal Hospital -- Midmark Repair -- WO-01349754
Body:
Good Morning Jennifer,
We received a request from Midmark to repair your Vetpro unit that is leaking water from the scaler tubing.
Would Tuesday, February 10th work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW
📋
Outbound to +17184239600
Completed Feb 5, 2026
Left a vm regarding WO. Advised that a coordinator will call for scheduling.
Feb 16, 2026 10:49am
@Kourtney Smith Hi Kourtney, customer called to reschedule the appt, I was unable to transfer her
Work Order: WO-01349754
Account: MIDMARK
Customer Case Number: SR 1531674
Location: North Shore Animal Hospital
Address: 42-02 215TH ST, BAYSIDE, NY 11361-2931
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2251773
Contact Name: Jennifer Heinsman
Contact Phone: 17184239600
Co
PDF
00565281 SRA
Feb 5, 2026
PDF
WO-01349754SRA.pdf
Feb 16, 2026
PDF
00565281 SRA
Feb 19, 2026
Timeline
📞
Case Linked Feb 4, 12:56 PM
Case Number:00565281
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 5, 7:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 5, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 35m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 9, 9:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-13T17:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 10, 4:04 PM