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← WO Overview

WO-01349755 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Waxahachie Surgery Center — 101 YMCA Dr, Waxahachie TX, 75165-5124

Feb 5, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Incomplete
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 12 → Feb 12, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 8 of 4 biz days used
Created: Feb 5, 2026 Completed: Feb 18, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 4
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 4
Feb 5 → Feb 5 Assigned ▶ Running 0 0 / 4
Feb 5 → Feb 11 Scheduled ▶ Running 4 4 / 4
Feb 11 → Feb 11 Tech On Site ▶ Running 0 4 / 4
Feb 11 → Feb 11 Completed ▶ Running 0 4 / 4
Feb 11 → Feb 12 Incomplete ▶ Running 1 5 / 4
Feb 12 → Feb 12 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 6 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 6 / 4
Feb 13 → Feb 13 Scheduled ▶ Running 0 6 / 4
Feb 13 → Feb 13 Entered ▶ Running 0 6 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 6 / 4
Feb 13 → Feb 13 Scheduled ▶ Running 0 6 / 4
Feb 13 → Feb 13 Entered ▶ Running 0 6 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 6 / 4
Feb 13 → Feb 16 Scheduled ▶ Running 0 6 / 4
Feb 16 → Feb 16 Reschedule ▶ Running 0 6 / 4
Feb 16 → Feb 18 Scheduled ▶ Running 2 8 / 4
Dispatch 0.0d
Material Management 0.4d
Coordinators 9.5d
Field Work 1.2d
Incomplete 1.3d (excluded)
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.4 days
Coordinators
9.5 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
1.3 days
Billing
1.0 days
Created: Feb 5, 2026 Due: Feb 18, 2026 Completed: Feb 18, 2026 (on time)
📅
9.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
17 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565304
Repair
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD - Water leaking from the back. - run with 1531892 - Special billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1531892 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
August Simms
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349755 (current) Invoiced
Repair • Zachary Stieben
Created: Feb 5, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Incomplete
1.3d
Awaiting Parts - Customer
0.4d
Assigned
0.8d / 0.5d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 KKelch Terry called me back to schedule for 2/18 between 9 and 11 am. Customer confirmed. 

2/16 KKelch called Terry to schedule for 2/18 between 9 and 11 am. Left info. 

2/13 KKelch called Terry to schedule for 2/20 between 11:30 and 1:30 pm. Customer confirmed. 

02/12/2026 EMartin

Order No: 755223


Customer PO No: SR1533078


Customer: Waxahachie Surgery Center


Service Request NO: 1533078


  


Ship To Name: Waxahachie Surgery Center


Ship To Address: 101 YMCA Dr    


Ship To City/State: Waxahachie, TX 75165-5124


Waybill (Tracking #): 1ZE444250371696721


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 12-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10017-00 SERIAL #: DESCRIPTION: Kit, M11 115V Manifold

2/12 KWeiss, W/O is a Midmark dispatch, Midmark is shipping parts. Nothing for L2 to have quoted or ordered. Moving w/o to awaiting parts-customer.

2/12/2026jsells

Hello, EMSAR,


Customer approved the ordering of part number(s) 002-10017-00 for this dispatch. We will ship the part(s) to the end-user on Sales Order 755223 via UPS Ground.

If you have any questions, please call our Dispatch Department at 800.643.6275, ext 108919 or 937.688.9175 - Monday thru Thursday from 8:00 am to 5:00 pm EST and Friday from 8:00 am to 4:00 pm EST.

2/5 KKelch called Terry to reschedule for 2/9 between 9 and 11 am to make SLA. Left VM. Call logged on WO-01349526

2/5 KKelch added to previously scheduled date and time

2/5 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
I then stopped the cycle can removed the electromagnet from the steam of the solenoid. I then discovered that the welds for the stem to the cap were broken and the steam of the solenoid would not unscrew from the block. The leak was coming from the welds being broke on the stem of the solenoid. I found that the Fill and Vent manifold needed to be replaced. 2/18/2026 ZStieben. Installed new Fill Vent Manifold Assembly. Unit function tested and passed. Unit returned to service.
🔍 Technician Findings
On the M11, I arrived and started a cycle. I then removed the side cover and inspected for leaks. I then found that the leak was coming from the stem on the fill solenoid of the manifold block. 2/18/2026 Zachary Stieben arrived on site. Located M-11 and parts for repair.
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD - Water leaking from the back. - run with 1531892 - Special billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1531892 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 4, 1:30 PM
Case Number: 00565304
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 5, 7:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Feb 5, 9:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 38m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-11T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Christopher Womack Feb 10, 9:18 PM
Scheduled For: 2026-02-11T23:00:00.000+0000, 2026-02-11T21:30:00.000+0000, 2026-02-11T21:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Feb 11, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
▶
2 3x Labor Added Feb 11, 4:37 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 3h 9m, 0m
🔩
Parts Added Feb 12, 9:47 AM
Type: Parts
Status: Open
Qty: 1
👤
Status: Awaiting Parts - Customer by Keith Weiss Feb 12, 3:25 PM
From: Incomplete
To: Awaiting Parts - Customer
Duration in Previous: 22h 45m
📅
Status: Ready for Scheduling by Erin Martin Feb 12, 6:51 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3h 26m
👷
▶
2 Technician Assigned Feb 13, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 13m
👷
Technician Assigned by Kaitlyn Kelch Feb 13, 3:01 PM
Technician: Zachary Stieben
🗓️
▶
8 Status: Scheduled Feb 13, 3:07 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T17:30:00.000+0000
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYUQA5, Christopher Womack
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned, Scheduled, Entered
To: Scheduled, Entered, Assigned
Duration in Previous: 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T17:30:00.000+0000
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HXpFGQA1, Zachary Stieben
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T17:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 1.0 business days
🔄
▶
3 Status: Reschedule Feb 16, 10:24 AM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T15:00:00.000+0000
⏳ 2.0 business days
🚗
▶
2 Travel Added Feb 18, 11:15 AM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Zachary Stieben Feb 18, 11:29 AM
From: Scheduled
To: Completed
Duration in Previous: 2d 1h
⏱️
Labor Added Feb 18, 5:30 PM
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Zachary Stieben Feb 18, 6:09 PM
From: Completed
To: Closed
Duration in Previous: 6h 40m
⏳ 2.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
⏳ 1.5 business days
📨
▶
3 Status: Invoice Pending Feb 23, 4:15 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254697

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00565304
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 18, 10:00 AM
Created
Feb 5, 7:46 AM
Invoice #
SM-254697

Work Details (7)

Name Type Status Qty Amount Date
WL-03101624 Labor Open 0.5 $0.00 Feb 11, 4:37 PM
WL-03101625 Labor Open 1 $110.00 Feb 11, 4:37 PM
WL-03101626 Travel Open 22 $110.00 Feb 11, 4:37 PM
WL-03102665 Parts Open 1 $0.00 Feb 12, 9:47 AM
WL-03110175 Travel Open 60 $110.00 Feb 18, 11:15 AM
WL-03110176 Labor Open 1.5 $0.00 Feb 18, 11:16 AM
WL-03110942 Labor Open 2 $220.00 Feb 18, 5:30 PM

Details