Zone 1
PM NWD
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Primary Delay4.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay7.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/18/26 RBerry- Updated serviced date to match work details.
2-12 Mburris spoke with Tj and set 2-13 10am
2-11 Mburris email sent to POC
🔧Work Performed
Pm conducted following all steps indicated by midmark and found some issues with unit. After ensuring all steps followed, informed customer of issues. I also completed PM checklist and provided part numbers for customer in the case they would like to complete repairs
🔍Technician Findings
Customer states they would like a preventative service on unit
⚠️Problem Description
Zone 1
PM NWD
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +16264411137
Completed Feb 12, 2026
2-12 Mburris spoke with Tj and set 2-13 10am
📧
Email: EMSAR Request for service at Petsadena Animal Hospital (Email to schedule service)
Completed Feb 11, 2026
To: admin@petsadena.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Petsadena Animal Hospital (Email to schedule service)
Body:
Hi Darlene Lopez,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark VetPro 1000.
Here’s the location information we have on file:
Location:
Petsadena Animal Hospital
959 S Raymond Ave
Pasadena, CA 91105
Contact:
Darlene Lopez
16264411137
We currently have availability on 2
📧
Email: WO-01349773
Completed Feb 5, 2026
To: admin@petsadena.com
CC:
BCC:
Attachment: --none--
Subject: WO-01349773
Body:
Hello,
We have received the PM request from Midmark and have created a work order, WO-01349773. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
📞
Call
Completed Feb 5, 2026
location not open sending an email
Feb 13, 2026 9:45am
@Omar Serrano Site wants later today ...........Thank you for reaching out. Is there anything later that afternoon for that date? We are looking at between 2-5 just in case our dentals go over.
For the details, the technician can check in the lobby with the front desk & we can have them escorted to our dental suite.
We did receive the shipment. I do not see a reference for parts # in the email, but we the packaging slip says Extended Periodic Maintenance Kit, Vet Pro 1000 & there is a bottle of Handpiece Conditioning Spray and some parts in a bag. I will have them with me at my desk.
I will be the best point of contact for that day, my cell # is (323)807-4954.
Work Order: WO-01349773
Account: MIDMARK
Customer Case Number: SR 1533170
Location: Petsadena Animal Hospital
Address: 959 S Raymond Ave, Pasadena, CA 91105
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1875367
Contact Name: Darlene Lopez
Contact Phone: 16264411137
Contact E
PDF
00565354 SRA
Feb 5, 2026
PDF
00565354 SRA.pdf.pdf
Feb 17, 2026
PDF
Petsadena AH.pdf
Feb 17, 2026
Timeline
📞
Case Linked Feb 4, 2:18 PM
Case Number:00565354
Subject:Maintenance
Status:Closed
📋
▶
3
Work Order Created Feb 5, 8:49 AM
Work Order Created → Parts Added → Status: Ready for Scheduling