Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349778 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 EAST MARKET VETERINARY CENTER — 135 E Market St STE 100, Blairsville PA, 15717

Feb 5, 2026 → Mar 1, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (11 biz days late)
Active: 15 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 5 → Feb 5, 2026
0 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 6 of 4 biz days used
8d
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 26, 2026
8 business days (counted)
Running total: 14 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 1, 2026
1 business day (counted)
Running total: 15 of 4 biz days used
Created: Feb 5, 2026 Completed: Mar 1, 2026
Business Days Used 15 / 4
0 4d budget +11d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 4
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 4
Feb 5 → Feb 5 Assigned ▶ Running 0 0 / 4
Feb 5 → Feb 5 Awaiting Parts - Customer ⏸ Paused 0
Feb 5 → Feb 13 Scheduled ▶ Running 6 6 / 4
Feb 13 → Feb 26 Reschedule ▶ Running 8 14 / 4
Feb 26 → Mar 1 Scheduled ▶ Running 1 15 / 4
Dispatch 0.0d
Material Management 0.1d
Coordinators 17.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
17.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 5, 2026 Due: Feb 16, 2026 Completed: Mar 1, 2026 (12 days late)
📅
16.0 days Total Age
⏱️
8.7d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565358
Maintenance
Closed
Zone 2 PM NWD 2nd of 5 PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Kaitlynn Summerhill
Owner
Jessica Sells
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349778 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Feb 5, 2026 • Closed: Mar 1, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 8.7 days stuck in "Reschedule"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
0.1d
Scheduled
8.1d / 2.0d SLA
Reschedule
8.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 RBerry- Updated serviced date to match work details.


2/26/2026 CRamen spoke to Vanessa and scheduled for Friday 2/27/2026 with tech arrival between 8-10am. 


2/26 MOwens Sent chatter to CRamen about scheduling update.


02/13/2026 LHill-Called 724-793-1779. Spoke with Kaitlyn. Advised her tech will not be able to make it by 3 today. We are working to see how soon we can get him back out there. We will call back once we have a new date.


02/13/2026 LHill-per Lawrence Yoder on TEAMS chat-that work order will have to be rescheduled. brandon can't make it there by 3.


02/13/2026 LHill-TEAMS message to ⁠Chuck Ramen- can you check on WO-01349778 for Brandon Green for this afternoon and get ETA. Just received call from site and they advised that they close at 3 PM today.


02/13/2026 LHill-rec'd call from John/Midmark and he has Kaitlyn (site contact) on the line and is wanting to know ETA for tech. She advised that she closes at 3PM today. I told her I would check ETA of tech and call her back.


2/6/26 SReich

Order No: 753555 Customer PO No: SR1532702 Customer: Midmark No Charge Service Request NO: 1532702 Ship To Name: East Market Veterinary Center Ship To Address: 135 E Market St STE 100 Ship To City/State: Blairsville, PA 15717-1326 Waybill (Tracking #): 1ZE444250371383818 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 06-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


2/5/2026 CRamen Desiree returned call and requested Friday 2/13/2026 with tech arrival between 10-12


2/5/2026 CRamen left a message for Kaitlin to return call to schedule for Friday 2/13/2026 with tech arrival between 10-12


2/5 MOwens Sent chatter to CRamen this WO is for Brandon Green.

2/5/2026jsells

spoke with Kaitlynn and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit

🔧 Work Performed
PM completed no parts or repairs needed unit working as intended and placed back into service
🔍 Technician Findings
PM needed
⚠️ Problem Description
Zone 2 PM NWD 2nd of 5 PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 4, 2:27 PM
Case Number: 00565358
Subject: Maintenance
Status: Closed
📋
3 Work Order Created Feb 5, 9:27 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
2 Status: Assigned Feb 5, 11:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Brandon Green
🗓️
2 Status: Scheduled Feb 5, 12:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-13T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 6, 11:25 AM
Scheduled For: 2026-02-13T17:30:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 10, 9:16 AM
Scheduled For: 2026-02-13T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 10, 9:22 AM
Scheduled For: 2026-02-13T19:00:00.000+0000
4.0 business days
🔄
Status: Reschedule by Charles Ramen Feb 13, 1:37 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 1h
⚠️ 9.0 business days
🗓️
2 Status: Scheduled Feb 26, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T14:00:00.000+0000
1.9 business days
⏱️
3x Labor Added Mar 1, 4:49 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.25, 100
✔️
Status: Completed by Brandon Green Mar 1, 4:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 3, 3:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
2.0 business days
📨
2 Status: Invoice Pending Mar 4, 3:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 9.0 business days
🧾
Invoice Created Mar 16, 4:14 PM
Invoice Number: SM-255599

Bottlenecks

Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Reschedule
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00565358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Feb 27, 9:00 AM
Created
Feb 5, 9:27 AM
Invoice #
SM-255599

Work Details (4)

Name Type Status Qty Amount Date
WL-03092667 Parts Open 1 $0.00 Feb 5, 9:27 AM
WL-03125459 Labor Open 2 $0.00 Mar 1, 4:49 PM
WL-03125460 Labor Open 1.25 $240.00 Mar 1, 4:49 PM
WL-03125461 Travel Open 100 $230.00 Mar 1, 4:49 PM

Details