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WO-01349786 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Feb 5, 2026 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (5 biz days early)
Active: 54 biz days
🕐 Clock stopped: Canceled (Apr 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 12 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 23, 2026
42 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Feb 5, 2026 Canceled: Apr 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0
Feb 5 → Feb 24 Assigned ▶ Running 12 12
Feb 24 → Apr 23 Scheduled ▶ Running 42 54
Apr 23 → Apr 23 Entered ▶ Running 0 54
Dispatch 0.0d
Coordinators 55.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.8 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Apr 23, 2026 (7 days early)
📅
55.0 days Total Age
⏱️
42.8d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565606
6008299423
Closed
15L SYS-LC-1260 Contract ends 06/30/2026 repair included PM PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1330B-B DE60557198 1200 Cooled Thermostatted ALS G1312B DE60555608 1260 Binary Pump G1367C DE60555481 1200 Series High Performance ALS SL G1316B DE60555626 1200 Series Thermost. Col. Compartm. SL G1379B JP60800835 1260 Infinity Micro Degasser. G1314C DE71455622 1260 Variable Wavelength Detector VL+
Priority
High
Origin
Web
Reason
New Case
Contact
Si Li
Owner
Leona Coonrod
Created
Feb 5, 2026
Work Orders from this Case (2)
WO-01349785 Canceled
Preventive Maintenance
Created: Feb 5, 2026
WO-01349786 (current) Canceled
EOQ
Created: Feb 5, 2026
Behind Schedule - Needs Attention
Canceled • 190 days old
🚨
Primary Delay 42.8 days stuck in "Scheduled"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
42.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/23/26 lcoonrod return to Agilent per email from Brittany/Agilent

4/16/26 lcoonrod FSM board updated to 4/29

4/10/26 lcoonrod FSM board updated to 4/13


Please assign to Hermilo Solano ARP to site is 46 miles. Zone 1

⚠️ Problem Description
15L SYS-LC-1260 Contract ends 06/30/2026 repair included PM PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1330B-B DE60557198 1200 Cooled Thermostatted ALS G1312B DE60555608 1260 Binary Pump G1367C DE60555481 1200 Series High Performance ALS SL G1316B DE60555626 1200 Series Thermost. Col. Compartm. SL G1379B JP60800835 1260 Infinity Micro Degasser. G1314C DE71455622 1260 Variable Wavelength Detector VL+
📄 Description
LC 1260 System
📞 Call Description
APR 2026 LC GORILLA EOQ

Timeline

📞
Case Linked Feb 5, 9:30 AM
Case Number: 00565606
Subject: 6008299423
Status: Closed
📋
▶
3 Work Order Created Feb 5, 9:38 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
🚨 13.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 12:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 19d 2h
🚨 33.0 business days
📅
Dispatch Scheduled by Hermilo Solano Apr 9, 12:12 PM
Scheduled For: 2026-04-13T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Hermilo Solano Apr 15, 9:28 PM
Scheduled For: 2026-04-29T15:30:00.000+0000
⚠️ 6.3 business days
🆕
Status: Entered by Leona Coonrod Apr 23, 1:58 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 58d 0h, 0m

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days

🔗 Related Artifacts

📞
Case 00565606
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 9:38 AM
Invoice #
N/A

Details