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Case #00565574
Re: FLLF - Water Distiller - Need Replacement
Closed
Hello EMSAR - are you able to help support this warranty claim?
Thank you
Joy Grunwald CVT, LVT
Regional Medical Equipment Manager II | Chewy Vet Care
jgrunwaldc@chewy.com<mailto:tlowe8@chewy.com> | C:484-318-0869
[Chewy]
________________________________
From: Erin Craddock <ecraddock@chewy.com>
Sent: Wednesday, February 4, 2026 5:13 PM
To: Jason Carlucci <jcarlucci@chewy.com>; Joy Grunwald CVT <jgrunwaldc@chewy.com>; Hassan Ali <hali2@chewy.com>
Subject: FW: FLLF - Water Distiller - Need Replacement
Hi Ali and Joy,
@Jason Carlucci<mailto:jcarlucci@chewy.com> reached out about the FLLF water distiller leaking and not working. Attached is the invoice.
MWI is saying we would need to submit a warranty claim through EHS. @Joy Grunwald CVT<mailto:jgrunwaldc@chewy.com> – are you able to do this?
If we just want to order another unit, you can do this on the mwiah.com<https://url.us.m.mimecastprotect.com/s/9dnbCKryByUDZM0RWfMfRI5ntBI?domain=mwiah.com> website.
Thanks,
Erin
From: Olmstead, Anita <AOlmstead@mwianimalhealth.com>
Sent: Wednesday, February 4, 2026 5:10 PM
To: Erin Craddock <ecraddock@chewy.com>
Cc: Dollemore, Julie <JDollemore@mwianimalhealth.com>; Edmondson, Lisa <ledmondson@mwianimalhealth.com>; Harrison, Beth <BHarrison2@mwianimalhealth.com>; Fohr, Christina <cfohr@mwianimalhealth.com>
Subject: [EXTERNAL] RE: FLLF - Water Distiller - Need Replacement
This Message originated outside your organization.
________________________________
If you’re wanting a warranty replacement, you’ll need to go through EHS. If you just want to purchase a replacement, you can do that on mwiah.com<https://url.us.m.mimecastprotect.com/s/9dnbCKryByUDZM0RWfMfRI5ntBI?domain=mwiah.com>
Anita Olmstead
Equipment Specialist
Amerisource Bergen
MWI Animal Health
[cid:image002.png@01DC95DF.EA084B50]
Mobile: 425.652.4384
Book time with Olmstead, Anita <https://url.us.m.mimecastprotect.com/s/x4DeCL9zDzTklw5z9uqh7IyUOhb?domain=outlook.office.com>
www.mwiah.com<https://url.us.m.mimecastprotect.com/s/IoS7CNkBjBIZwP1g3URswIybSu0?domain=mwiah.com/>
Together, we’re creating healthier
futures for animals all over the world.
From: Erin Craddock <ecraddock@chewy.com<mailto:ecraddock@chewy.com>>
Sent: Wednesday, February 4, 2026 2:02 PM
To: Olmstead, Anita <AOlmstead@mwianimalhealth.com<mailto:AOlmstead@mwianimalhealth.com>>
Cc: Dollemore, Julie <JDollemore@mwianimalhealth.com<mailto:JDollemore@mwianimalhealth.com>>; Edmondson, Lisa <ledmondson@mwianimalhealth.com<mailto:ledmondson@mwianimalhealth.com>>; Harrison, Beth <BHarrison2@mwianimalhealth.com<mailto:BHarrison2@mwianimalhealth.com>>; Fohr, Christina <cfohr@mwianimalhealth.com<mailto:cfohr@mwianimalhealth.com>>
Subject: RE: FLLF - Water Distiller - Need Replacement
I think the team has asked to bypass EHS since the unit is inexpensive. Would we reach out to the Manufacturer directly? Thanks, Erin From: Olmstead, Anita <AOlmstead@ mwianimalhealth. com> Sent: Wednesday, February 4, 2026 4: 57 PM To: Erin
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I think the team has asked to bypass EHS since the unit is inexpensive. Would we reach out to the Manufacturer directly?
Thanks,
Erin
From: Olmstead, Anita <AOlmstead@mwianimalhealth.com<mailto:AOlmstead@mwianimalhealth.com>>
Sent: Wednesday, February 4, 2026 4:57 PM
To: Erin Craddock <ecraddock@chewy.com<mailto:ecraddock@chewy.com>>
Cc: Dollemore, Julie <JDollemore@mwianimalhealth.com<mailto:JDollemore@mwianimalhealth.com>>; Edmondson, Lisa <ledmondson@mwianimalhealth.com<mailto:ledmondson@mwianimalhealth.com>>; Harrison, Beth <BHarrison2@mwianimalhealth.com<mailto:BHarrison2@mwianimalhealth.com>>; Fohr, Christina <cfohr@mwianimalhealth.com<mailto:cfohr@mwianimalhealth.com>>
Subject: [EXTERNAL] RE: FLLF - Water Distiller - Need Replacement
This Message originated outside your organization.
________________________________
Hi Erin,
Have you reached out to EHS yet for trouble shooting? This would be your first step. Here’s the invoice, which can be found on mwiah.com<https://url.us.m.mimecastprotect.com/s/dgqfCPNElEt0JNqLXUruJIx4vQe?domain=urldefense.com>
[cid:image004.png@01DC95DF.EA084B50]
Anita Olmstead
Equipment Specialist
Amerisource Bergen
MWI Animal Health
[cid:image002.png@01DC95DF.EA084B50]
Mobile: 425.652.4384
Book time with Olmstead, Anita <https://url.us.m.mimecastprotect.com/s/OP2PCQWGmGUXJlmwPh9CLIGYmgd?domain=urldefense.com>
www.mwiah.com<https://url.us.m.mimecastprotect.com/s/JcV2CR6JnJHGy083Wu0FvI1Hoo4?domain=urldefense.com>
Together, we’re creating healthier
futures for animals all over the world.
From: Erin Craddock <ecraddock@chewy.com<mailto:ecraddock@chewy.com>>
Sent: Wednesday, February 4, 2026 1:19 PM
To: Olmstead, Anita <AOlmstead@mwianimalhealth.com<mailto:AOlmstead@mwianimalhealth.com>>
Subject: FLLF - Water Distiller - Need Replacement
Hi Anita, Our water distiller at FLLF is leaking and needs to be replaced. We are trying to have the PM reach out to request a replacement, however, I don’t see that we have been invoiced for this item yet. I thought we were invoiced once
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Hi Anita,
Our water distiller at FLLF is leaking and needs to be replaced. We are trying to have the PM reach out to request a replacement, however, I don’t see that we have been invoiced for this item yet.
I thought we were invoiced once the item ships, which would have been back in December. Can you let me know when we can expect this? I am assuming we cannot request a replacement until we are invoiced?
Thanks,
Erin Craddock
Sr. Pre-Construction Program Manager, Chewy Vet Care
ecraddock@chewy.com<mailto:ecraddock@chewy.com> | C: 502.460.3373
7700 W. Sunrise Blvd Plantation, FL 33322
[Chewy]<https://url.us.m.mimecastprotect.com/s/nFBqCW60v0H6NXvnqsBI6Ioq4-d?domain=urldefense.com>