Follow up to WO-01328688
Inspection #: 32260
Asset ID: 13024586
Serial #: ]C121100089573423
Model: Welch Allyn - 73MT - Connect Spot Monitor
Notes: Intermittent failure Follow-up required. Damaged Accessories â Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries, Power cords, Power Supply). Note: The Oral probe has intermittent falure and will need to be replaced. Part Number: 02895-000 Description: Oral probe and well kit (9ft. / 2.7M)
3/10 KKelch called Reyna to schedule for 3/11 between 3:30 and 4:30 pm. Customer confirmed.
3/9 KKelch sent Reyna an email for scheduling
3/5 KKelch called Reyna to schedule for 3/11 between 3:30 and 4:30 pm. Left info.
2/25 KKelch called Reyna to schedule for 3/2 between 12:30 and 1:30 pm. Reyna is currently on PTO, advised to call back next Wednesday 3/4 when she's back.
2/24/26 RBerry- Updated due date based on parts. Removed delay code.
2/9 KKelch called Reyna to schedule for 2/13 between 9 and 11 am due to that being FSE's next available. Left VM.
🔧Work Performed
Upon arriving on-site, I consulted with the customer regarding the previously installed probe and performed a comprehensive functional check of the entire system. Finding no further issues or hardware discrepancies, I confirmed the unit meets all operational specifications and successfully returned it to active service.
🔍Technician Findings
New probe already installed by customer.
⚠️Problem Description
Follow up to WO-01328688
Inspection #: 32260
Asset ID: 13024586
Serial #: ]C121100089573423
Model: Welch Allyn - 73MT - Connect Spot Monitor
Notes: Intermittent failure Follow-up required. Damaged Accessories â Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries, Power cords, Power Supply). Note: The Oral probe has intermittent falure and will need to be replaced. Part Number: 02895-000 Description: Oral probe and well kit (9ft. / 2.7M) https://www.ebiotrack.com/workorder.php?wo=71411
📋
Outbound to +15128676299
Completed Mar 10, 2026
3/10 KKelch called Reyna to schedule for 3/11 between 3:30 and 4:30 pm. Customer confirmed.
📧
Email: Scheduling for WO-01349798
Completed Mar 9, 2026
To: reyna.nunez@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01349798
Body:
Good morning Reyna,
I am reaching out from EMSAR to schedule the repair needed for your Connect Spot Monitor. Our technician, Anthony, can be there on 3/11 between 3:30 and 4:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disc
📋
Outbound to +15128676299
Completed Mar 5, 2026
3/5 KKelch called Reyna to schedule for 3/11 between 3:30 and 4:30 pm. Left info.
📋
Outbound to +15128676299
Completed Feb 25, 2026
2/25 KKelch called Reyna to schedule for 3/2 between 12:30 and 1:30 pm. Reyna is currently on PTO, advised to call back next Wednesday 3/4 when she's back.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: reyna.nunez@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349798Location: CareNow - Central Austin #24738Address: 3906 N Lamar Blvd Austin, TX 78756Device: Problem Description: Follow up to WO-01328688
Inspection #: 32260
Asset ID: 13
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: reyna.nunez@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349798Location: CareNow - Central Austin #24738Address: 3906 N Lamar Blvd Austin, TX 78756Device: Problem Description: Follow up to WO-01328688
Inspection #: 32260
Asset ID: 13
Feb 9, 2026 2:30pm
@Kimberly Hardison it doesn't look like this went to L2 screening after the WO was created. Is there a reason this step was skipped? @Kaitlyn Kelch I see you have a note that you called to schedule (we might be working on this at the same time so if thats the case my apologizes) but I do not see a logged call on this and have you confirmed that parts are on hand? Anytime you see a wo without parts and it mentions parts in the problem description, you should be questioning why there was no parts order placed. Thank you both for looking into this. We do not want to send a tech empty handed, especially since this is a follow up from a previous visit. Thank you! CC:@Jessica Foley @Rhea Berry
Work Order: WO-01349798
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Central Austin #24738
Address: 3906 N Lamar Blvd, Austin, TX 78756
Manufacturer:
Model #:
Serial #:
Contact Name: Reyna Nunez
Contact Phone: 512-867-6299
Contact Email: reyna.nunez@hcahealthcare.com
Due Da
Case #00565175 – Follow up to WO-01328688 NO quote needed per SMC
Status: Closed | Priority: High
Follow up to WO-01328688
Inspection #: 32260
Asset ID: 13024586
Serial #: ]C121100089573423
Model: Welch Allyn - 73MT - Connect Spot Monitor
Notes: Intermittent failure Follow-up required. Damaged Accessories â Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries,
💬Case Comment
Internal Feb 5, 2026 10:00am
Per SMC the amount doesn't go over the $ threshold so No quote needed lwright
Timeline
📞
Case Linked Feb 4, 11:16 AM
Case Number:00565175
Subject:Follow up to WO-01328688 NO quote needed per SMC
Status:Closed
📋
▶
2
Work Order Created Feb 5, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 5, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 3m
⏳3.0 business days
🔍
Status: L2 Screening by Kimberly HardisonFeb 9, 2:33 PM
From:Assigned
To:L2 Screening
Duration in Previous:4d 2h
📦
▶
2
Parts Requested Feb 9, 3:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 4m
🚨10.0 business days
🔩
▶
2
2x Parts Added Feb 23, 5:21 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 1h
🚨11.8 business days
🗓️
▶
2
Status: Scheduled Mar 10, 9:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-11T20:30:00.000+0000
⏳2.0 business days
✔️
▶
2
Status: Completed Mar 11, 10:58 PM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 3, 52, 107
💵
▶
2
Expenses Added Mar 11, 11:04 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:7m
⏳3.1 business days
📄
▶
3
Status: Ready to Bill Mar 16, 6:05 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-256671
Bottlenecks
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Awaiting Parts
Duration: 9.4 business days (threshold: 3.0 business days)
Exceeded by 6.4 business days
Reschedule
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)