Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349801 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Signal Butte Animal Hospital - 8022 — 2748 S. Signal Butte Road, #101, Mesa AZ, 85209

Feb 5, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 3, 2026
✓ SLA Met (28 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 24 On Hold ▶ Running 12 12
Feb 24 → Feb 24 Assigned ▶ Running 0 12
Dispatch 0.0d
Holding 13.0d (excluded)
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 5, 2026 Due: Apr 3, 2026 Completed: Feb 24, 2026 (38 days early)
📅
13.0 days Total Age
⏱️
13.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565582
<no subject>
Closed
Cable conector is broken and can not connect cable Site: Lovet Pet Health Care - Signal Butte Animal Hospital - Model: Shor-Line - Scale Unit Asset 13106378
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joana Regalado
Owner
Virtual Tech
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349801 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 5, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 13.0 days stuck in "On Hold"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
13.0d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-16 Sent follow up 2-6 Sent options to POC with recommendations. 2-5 Sent email via case to gather pics and model #. Display Head replacement cost vs replacement scale makes sense to replace scale or depot repair for Head plug/cable.
🔍 Technician Findings
closing WO
⚠️ Problem Description
Cable conector is broken and can not connect cable Site: Lovet Pet Health Care - Signal Butte Animal Hospital - Model: Shor-Line - Scale Unit Asset 13106378 https://www.ebiotrack.com/workorder.php?wo=71412

Timeline

📞
Case Linked Feb 5, 8:34 AM
Case Number: 00565582
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 5, 10:30 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 13.0 business days
⏱️
▶
4 Labor Added Feb 24, 11:03 AM
Labor Added → Status: Assigned → Technician Assigned → Status: Closed
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 19d 0h, 0m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 26, 3:32 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255008

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00565582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 5, 10:30 AM
Invoice #
SM-255008

Work Details (1)

Name Type Status Qty Amount Date
WL-03117455 Labor Open 0.033333333333333 $37.25 Feb 24, 11:03 AM

Details