Zone 1
NWD Scaler issue - Special Billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
SERVICED AND CLOSED DATES WILL NOT MATCH DUE TO MIDMARK ASKING FOR THIS TO BE CLOSED IN MARCH FOR THE FEB SERVICE.
3/23/2026 SRamen - Midmark asked for this to be closed some time ago. I have canceled the dummy parts order, moved the wo to serviced and chattered the FSE/FOD to close.
2/24 MOwens Midmark sent an email for the tech to go ahead and close this WO.
2/5 MOwens Called and spoke to Katherine Guevara. I offered the first available opening on 2/11 between 12-1pm for the arrival. she said that will work for her.
2/5/2026jsells
spoke with Kimberly, and I gave her the work order number and let her know that someone will be calling her to schedule the onsite visit
🔧Work Performed
Troubleshoot. Water leaking from syringe. Checked all hoses for leaks. Called Midmark. Spoke with Shawn. Stretched spring on foot pedal. Scaler function improved. Still leaking from syringe. Needs rebuild kit for syringe (152-055 x 2) and a pedal rebuild kit (002-10980-00). Went over machine with Banfield maintenance person.
🔍Technician Findings
Check in with manager. Dental machine is leaking from syringe. Scaler not functioning properly.
⚠️Problem Description
Zone 1
NWD Scaler issue - Special Billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 18, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 11, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📧
Email:EMSAR East - SR 1532870
Completed Feb 24, 2026
From: Dispatch@midmark.com
To: mowens@emsar.com, abby.jinerson@emsar.com, ksmith@emsar.com
Cc: sramen@emsar.com, rhea.berry@emsar.com, robert.ingraham@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, mark.franks@emsar.com, matthew.bateman@emsar.com, shawn.rogers@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Please close this work order and submit invoice to Midmark for work performed to date. If you have any questions or need addition
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: katherine.guevara@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349853Location: Banfield Pet HospitalAddress: 44 E Ridge Pike Conshohocken, PA 19428Device: VetPro 1000 (Series) V2431973Problem Description: Zone 1
NWD Scaler issue - Special
📋
Outbound to +16108282430
Completed Feb 5, 2026
Called and spoke to Katherine Guevara. I offered the first available opening on 2/11 between 12-1pm for the arrival. she said that will work for her.
📋
Outbound to +16108282430
Completed Feb 5, 2026
spoke with Kimberly, and I gave her the work order number and let her know that someone will be calling her to schedule the onsite visit
Work Order: WO-01349853
Account: MIDMARK
Customer Case Number: SR 1532870
Location: Banfield Pet Hospital
Address: 44 E Ridge Pike, Conshohocken, PA 19428
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2431973
Contact Name: Katherine Guevara
Contact Phone: 16108282430
Contac
PDF
00565600 SRA
Feb 5, 2026
JPG
1349853 SRA 1
Feb 11, 2026
JPG
1349853 SRA 2
Feb 11, 2026
Timeline
📞
Case Linked Feb 5, 9:11 AM
Case Number:00565600
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 5, 11:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 5, 12:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
🗓️
▶
2
Status: Scheduled Feb 5, 12:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-11T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 11, 11:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
3x Labor Added Feb 11, 11:58 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 56
📦
▶
2
Parts Requested Feb 11, 12:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Philip Krogstad
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 7m
🚨28.0 business days
✔️
Status: Completed by Stephanie RamenMar 23, 9:04 PM
From:Awaiting Parts
To:Completed
Duration in Previous:40d 7h
🚨36.4 business days
🏁
Status: Closed by Kenneth LancaraMay 12, 11:17 AM
From:Completed
To:Closed
Duration in Previous:49d 14h
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezMay 13, 4:31 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 5h
⏳2.9 business days
📨
▶
3
Status: Invoice Pending May 15, 4:23 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-262234
Bottlenecks
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Completed
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)